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CRM expert talks up new acronym: ROC.

• Authors : Krol, Carol

Subjects: *CUSTOMER relationship management; *CUSTOMER relations; *CUSTOMER servicesPEPPERS & Rogers Group (Company) PEPPERS & Rogers Group (Company) PEPPERS & Rogers Group (Company) 827350877RETURN on Customer (Book)...

• Source: B to B. 5/2/2005, Vol. 90 Issue 6, p3-58. 2p. 1 Color Photograph.

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"Zero-In" Heroes.

• Authors : Brier, Noah Rubin; McManus, John; Reynolds, Christopher

Subjects: MARKETING; MARKETING consultants; MICHELS, Chris

• Source: American Demographics. Oct2004, Vol. 26 Issue 8, p36-45. 8p. 1 Color Photograph, 5 Black and White Photographs.

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Rogers sisters exit board as family reaches deal to settle feud

• Authors : Posadzki, Alexandra

• Source: Globe & Mail (Toronto, Canada). January 18, 2024, A1

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Mrs. Rogers' Neighborhood.

• Authors : Rauch, Maggie

Subjects: *WOMEN executives; *RELATIONSHIP marketing; BOOKSNORWALK (Conn.); CONNECTICUTPEPPERS & Rogers Group (Company) PEPPERS & Rogers Group (Company) PEPPERS & Rogers Group (Company) 827350877...

• Source: Incentive. Oct2005, Vol. 179 Issue 10, p116-117. 2p. 1 Color Photograph.

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This is not a fad.

• Authors : Montague, Claudia

Subjects: *MARKETINGROGERS, Martha; SHEPARD, David; HUGHES, Arthur

• Source: Marketing Tools. Nov/Dec95, Vol. 2 Issue 8, p68. 3p.

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DO YOUR CUSTOMERS TRUST YOU?

• Authors : Budman, Matthew

Subjects: PEPPERS, Dan; ROGERS, Martha; CUSTOMER services

• Source: Conference Board Review. Summer2012, Vol. 49 Issue 3, p37-43. 7p.

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Behold Pattern . . .

Subjects: *NATURE; *LIFE sciences; *FORCE & energyROGERS, Martha E., 1914-1994

• Source: Visions: The Journal of Rogerian Nursing Science. 2004, Vol. 12 Issue 1, p54-56. 3p.

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A Light in the Darkness: Rogers' Science of Unitary Human Beings in 21st Century Nursing Practice.

• Authors : Eschiti, Valerie S.¹

Subjects: *NURSING; *MEDICAL care costs; *NURSE supply & demandROGERS, Martha E., 1914-1994

• Source: Visions: The Journal of Rogerian Nursing Science. 2004, Vol. 12 Issue 1, p50-53. 4p.

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TAKING FLIGHT.

• Authors : Butcher, Howard

Subjects: *INSPIRATION; *PHOTOGRAPHSROGERS, Martha

• Source: Visions: The Journal of Rogerian Nursing Science. 2003, Vol. 11 Issue 1, p67-68. 2p. 1 Black and White Photograph.

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Rogers Communications says it's justified in withholding board information from Rogers sisters, court filing shows

• Authors : Posadzki, Alexandra

• Source: Globe & Mail (Toronto, Canada). November 7, 2023, B1

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Rogerian Nursing Theory.

• Authors : Raskin, Jef

Subjects: NURSING education; ROGERS, Martha E., 1914-1994

• Source: Skeptical Inquirer. Sep/Oct2000, Vol. 24 Issue 5, p30. 6p. 2 Black and White Photographs.

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Return on Customer: Creating Maximum Value from Your Scarcest Resource.

• Authors : Roy, Sanjit Kumar¹

Subjects: *CUSTOMER lifetime value; NONFICTIONRETURN on Customer: Creating Maximum Value From Your Scarcest Resource (Book)ROGERS, Martha; PEPPERS, Don

• Source: IIMB Management Review (Indian Institute of Management Bangalore). Dec2007, Vol. 19 Issue 4, p470-471. 2p.

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Love Never Fails.

Subjects: ROMANCE fiction; FICTIONLOVE Never Fails (Book)ROGERS, Martha

• Source: Publishers Weekly. 9/22/2014, Vol. 261 Issue 38, p56-56. 1/6p.

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Keeping the King Happy.

• Authors : Obuchowski, Janice

Subjects: *CUSTOMER relationship management; *CUSTOMER satisfaction; AUTHORSROGERS, Martha; PEPPERS, Don

• Source: Harvard Management Update. Apr2006, Vol. 11 Issue 4, p3-3. 1p.

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The end of discounts?

Subjects: ROGERS, Martha

• Source: Inc.. May98, Vol. 20 Issue 6, p25. 1/6p.

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Summer Dream.

• Authors : Hill, Nanci Milone¹ (AUTHOR)

Subjects: CHRISTIAN fiction; FICTIONSUMMER Dream (Book)ROGERS, Martha

• Source: Library Journal. 6/15/2011, Vol. 136 Issue 11, p69-69. 1/9p.

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Finding Becky.

• Authors : Hill, Nanci Milone¹ (AUTHOR)

Subjects: CHRISTIAN fiction; FICTIONFINDING Becky (Book)ROGERS, Martha

• Source: Library Journal. 11/15/2010, Vol. 135 Issue 19, p52-52. 1/8p.

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Becoming Lucy.

Subjects: ORPHANS; FICTIONBECOMING Lucy (Book)ROGERS, Martha

• Source: Publishers Weekly. 11/2/2009, Vol. 256 Issue 44, p37-37. 1/6p.

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Personnel and Equal Employment Opportunity (Book).

• Authors : Richards, Steven A.

Subjects: PERSONNEL & Equal Employment Opportunity (Book); ANDERSON, Betty R.; ROGERS, Martha P.

• Source: Personnel Psychology. Autumn1971, Vol. 24 Issue 3, p573-576. 4p.

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The Rogers rift: A family feud worthy of Game of Thrones

• Authors : Posadzki, Alexandra

• Source: Globe & Mail (Toronto, Canada). October 25, 2021, A1,A15

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ROGERIAN NURSING SCIENCE EXPOSED AS PSEUDOSCIENCE.

Subjects: *NURSING education; *NURSES; *MEDICAL personnelROGERS, Martha E., 1914-1994; RASKIN, Jef

• Source: NCAHF Newsletter. Jul/Aug2001, Vol. 24 Issue 4, p3. 1/4p.

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Building respect in an age of truthiness: business gurus Don Peppers and Martha Rogers say opening the kimono will soon be a business best practice.

• Authors : Nolan, Paul

• Source: Sales & Marketing Management. 2012, Vol. 10, Issue 3, pages. 6

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Focus on trust just what the natural products industry needs.

• Authors : Schulman, Risa¹

Subjects: *NATURAL foods industry; *CUSTOMER satisfaction; *PRODUCT qualityROGERS, Martha

• Source: SN: Supermarket News. May2016, Vol. 64 Issue 5, pS1-S1. 1p.

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Christian fiction.

• Authors : Hill, Nanci Milone

• Source: Library Journal. 2011, Vol. 136, Issue 11, pages. 4

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Strong relationships are key.

• Authors : Murray, M. Christian

Subjects: *INTERPERSONAL relations; *FINANCIAL services industry; *CONFERENCES & conventionsMARKETING 1:1 Inc. ; INTERNATIONAL Association for Financial Planning INTERNATIONAL Association for Financial Planning INTERNATIONAL Association for Financial Planning 786862813ROGERS, Martha

• Source: National Underwriter / Life & Health Financial Services. 10/12/98, Vol. 102 Issue 41, p6. 2p.

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Intentionality,Consciousness, and Creating Community.

• Authors : Malinski, Violet M.¹

Subjects: *INTENTIONALITY (Philosophy); *THERAPEUTIC touch; *CONSCIOUSNESSROGERS, Martha E., 1914-1994

• Source: Nursing Science Quarterly. Jan2009, Vol. 22 Issue 1, p13-14. 2p.

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The Evolution of Rogers' Science of Unitary/Human Beings: 21st Century Reflections.

• Authors : Wright, Barbara W.¹

Subjects: *HUMAN beings; *RESEARCH; *NURSINGROGERS, Martha E., 1914-1994

• Source: Nursing Science Quarterly. Jan2007, Vol. 20 Issue 1, p64-67. 4p.

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Rogers' Science of Unitary Human Beings.

• Authors : Wright, Barbara W.¹

Subjects: *HUMAN beings; *NURSING; *MEDICINEROGERS, Martha E., 1914-1994

• Source: Nursing Science Quarterly. Jul2006, Vol. 19 Issue 3, p229-230. 2p.

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ANALYSIS AND APPLICATION OF ROGERS' SCIENCE OF UNITARY HUMAN BEINGS.

• Authors : BLUMENSCHEIN, LISA¹

Subjects: *MEDICAL sciences; *NURSING; *MEDICAL practiceROGERS, Martha E., 1914-1994

• Source: Visions: The Journal of Rogerian Nursing Science. 2009, Vol. 16 Issue 1, p55-61. 7p.

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Books: Three of a kind - Make the most of your customers.

• Source: Management Today. 2006, pages. 32

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Consumerism has customers in the power seat.

• Authors : Galentine, Elizabeth

Subjects: *CONSUMERISM; *GOVERNMENT policy; *INSURANCEPEPPERS & Rogers Group (Company) PEPPERS & Rogers Group (Company) PEPPERS & Rogers Group (Company) 827350877 ; COUNCIL of Insurance Agents & Brokers (Organization)ROGERS, Martha

• Source: Ebn.benefitsnews.com. 5/29/2015, p1-1. 1p.

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Extreme Trust.

Subjects: *CUSTOMER relationship management; TRUSTPEPPERS, Don; ROGERS, Martha

• Source: CRM Magazine. Jun2012, Vol. 16 Issue 6, p19-19. 1p. 1 Color Photograph.

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Peppers and Rogers Focus on Customer Value.

• Authors : Beasty, Colin

Subjects: *CONSUMERS; *BUSINESS enterprisesRETURN on Customer (Book)ROGERS, Martha; PEPPER, Don

• Source: CRM Magazine. Jul2005, Vol. 9 Issue 7, p17-17. 1p. 3 Color Photographs, 1 Graph.

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Q&A.

• Authors : Harris, Rebecca

Subjects: *CUSTOMER relations; *MARKETING; *CUSTOMER satisfactionROGERS, Martha

• Source: Marketing Magazine. 6/5/2006, Vol. 111 Issue 20, p9-9. 1/3p. 1 Color Photograph.

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Return on Customer.

Subjects: *CHIEF executive officers; *CONSUMERS; *FINANCIAL analystsRETURN on Customer: Creating Maximum Value From Your Scarcest Resource (Book)ROGERS, Martha; PEPPERS, Don

• Source: Incentive. Jun2005, Vol. 179 Issue 6, p18-18. 1/4p.

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Entire company must apply CRM principles.

• Authors : Blankenhorn, Dana

Subjects: *CUSTOMER relationship managementROGERS, Martha

• Source: Advertising Age's Business Marketing. Dec99, Vol. 84 Issue 12, p38. 2/5p.

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Growing Lifetime Value.

Subjects: *RETAIL stores; *MARKETINGUNITED StatesSTAR Markets Co. Inc....

• Source: Chain Store Age. May99, Vol. 75 Issue 5, p143. 1p.

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Authors: The only business to be in is the business of keeping customers.

• Authors : Schlossberg, Howard¹

Subjects: *MARKETING; *CUSTOMER retention; *ADVERTISINGONE to One Future, The (Book)ROGERS, Martha; PEPPERS, Don

• Source: Marketing News. 1/31/94, Vol. 28 Issue 3, p6-6. 1/3p. 2 Black and White Photographs.

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Here to help: While technology can be a great facilitator, the real key to CRM strategy is the right attitude. (Technology Report). (Customer Relationship Management).

• Authors : Florean, Alejandro; Romero, Gilberto

• Source: Business Mexico. 2002, Vol. 12, Issue 2, pages. 4

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TALK AIN'T CHEAP.

• Authors : Howatson, Rob

• Source: BC Business. 2001, Vol. 29, Issue 3, pages. 10

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Beyond the One-to-One Future.

• Authors : BHATIA, DEV

• Source: Target Marketing. 2001, Vol. 24, Issue 2, pages. 109

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Christian fiction.

• Authors : Hill, Nanci Milone

• Source: Library Journal. 2010, Vol. 135, Issue 19, pages. 3

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Conversation with Martha Rogers.

• Source: Inc. 2000, Vol. 22, Issue 17, pages. 69

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Marketing To the Mass of Marketers.

• Authors : Cross, Richard; Neal, Mollie

• Source: Direct Marketing. 2000, Vol. 62, Issue 10, pages. 60

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One-To-One Marketing.

• Authors : Gilbert, Alorie

• Source: InformationWeek. 1999, pages. 206

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Focusing on best customers develops consumer loyalty.

• Authors : Miller-Segarra, Tracey

• Source: Accounting Today. 1998, Vol. 12, Issue 19, pages. 18

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Weightlifting on the Rise.

• Authors : Kunitz, Daniel

Subjects: WEIGHT lifting competitions; OLYMPIC Games (31st : 2016 : Rio de Janeiro, Brazil)ANAHEIM (Calif.)ROGERS, Martha Mattie; CUMMINGS, C. J.; ROBLES, Sarah

• Source: Wall Street Journal - Online Edition. 11/25/2017, p1. 1p.

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Differentiating members.

• Authors : Mahoney, Ann I.

• Source: Association Management. 1996, Vol. 48, Issue 11, pages. 6

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Give it to me direct.

Subjects: *MARKETINGROGERS, Martha

• Source: Potentials in Marketing. May97, Vol. 30 Issue 5, p21. 2/3p.

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Don and Martha Deserve Our Praise.

• Authors : Dyche, Jill

• Source: Direct. 2006, Vol. 18, Issue 1.

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