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Applied Science & Technology Full Text (H.W. Wilson)

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Managing the total customer experience. (Essay).

• Authors : Berry, Leonard L.; Carbone, Lewis P.; Haeckel, Stephan H.

• Source: MIT Sloan Management Review. 2002, Vol. 43, Issue 3, pages. 5

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CARBONE, Lewis

• Source: Boston Globe, The (MA), November 6, 2003, 1pp

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Service clues and customer assessment of the service experience: lessons from marketing.

• Authors : Berry, Leonard L.; Wall, Eileen A.; Carbone, Lewis P.

• Source: The Academy of Management Perspectives. 2006, Vol. 20, Issue 2, pages. 17

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What makes customers tick?

• Authors : Carbone, Lewis P.

• Source: Marketing Management. 2003, Vol. 12, Issue 4, pages. 6

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WIPO PUBLISHES PATENT OF LUNG ASSIST, CHISTOPHER IKEI, DANO S. CARBONE, LEWIS W. WARD, TAMMY STULTZ FOR "MECHANICAL INSUFFLATION/EXSUFFLATION AIRWAY CLEARANCE APPARATUS" (AMERICAN INVENTORS)

• Source: US Fed News (USA), November 30, 2012, 2pp

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Carbone, Lewis play better at Ouimet

• Authors : By:CAPE COD TIMES

• Source: Cape Cod Times (Hyannis, MA), August 2, 2002, 1pp

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Clued In.

• Authors : Corsini, Skip¹

Subjects: *CUSTOMER relationship management; NONFICTIONCLUED In (Book)CARBONE, Lewis P.

• Source: Training. Apr2005, Vol. 42 Issue 4, p38-38. 1/2p.

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CLUED IN: How to Keep Customers Coming Back Again and Again.

• Authors : Decker, Charles

Subjects: *CUSTOMER loyalty; NONFICTIONCLUED in: How to Keep Customers Coming Back Again & Again (Book)CARBONE, Lewis P.

• Source: Fast Company. Dec2004, Issue 89, p97-97. 1p.

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A New Look at Customer Experience.

• Authors : Gordon, R. M. (Erik)¹

Subjects: *CUSTOMER services; NONFICTIONCLUED in: How to Keep Customers Coming Back Again & Again (Book)CARBONE, Lewis P.

• Source: Marketing Management. Jan/Feb2005, Vol. 14 Issue 1, p50-50. 1p. 1 Color Photograph.

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