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LET'S MAKE A (TOUGH) DEAL.

• Authors : McGinn, Daniel

Subjects: REBATES; PRICE cutting; CLASS actions

• Source: Newsweek. 6/23/2003, Vol. 141 Issue 25, p48. 2p. 1 Color Photograph, 1 Chart.

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BREAKING THE TRADE-OFF Between Efficiency and Service.

• Authors : Frei, Frances X.

Subjects: SUPPLY chains; MANUFACTURING processes; CUSTOMER relationsSTARBUCKS Corp.; DELL Computer Corp.

• Source: Harvard Business Review; Nov2006, Vol. 84 Issue 11, p92-101, 10p, 3 Illustrations, 1 Chart, 1 Graph

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PC Reliability & Service.

• Authors : Wise, Naomi; Rau, Shane

Subjects: PERSONAL computers; CUSTOMER services; DELL Computer Corp.

• Source: PCWorld. Jan2000, Vol. 18 Issue 1, p143. 10p. 11 Color Photographs, 5 Charts.

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DELL SALES HIT A SNAG.

• Authors : Burt, Jeffrey

Subjects: PERSONAL computers; BUSINESS planning; STRATEGIC planning

• Source: eWeek. 1/2/2006, Vol. 23 Issue 1, p20-23. 4p. 4 Color Photographs, 1 Graph.

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Hanging Up on Tech Support.

• Authors : Kandra, Anne

Subjects: *SUPPORT services (Management); *ONLINE information services; *CUSTOMER servicesDELL Computer Corp. 114315195 DELL Computer Corp. DELL Computer Corp. 114315195 114315195 DELL Computer Corp. 114315195 DELL; INTUIT Inc. 113290969 INTUIT Inc. INTUIT Inc. 113290969 113290969 INTUIT Inc. 113290969 INTU; MICROSOFT Corp. 081466849 MICROSOFT Corp. MICROSOFT Corp. 081466849 081466849 MICROSOFT Corp. 081466849 MSFT

• Source: PCWorld. Feb2006, Vol. 24 Issue 2, p37-39. 3p. 1 Color Photograph.

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Saints and Sinners: 1998 in Review.

• Authors : Furger, Roberta

Subjects: *COMPUTER industry customer services; *CUSTOMER servicesNETSCAPE Communications Corp. ; DELL Computer Corp. 114315195 DELL Computer Corp. DELL Computer Corp. 114315195 114315195 DELL Computer Corp. 114315195 DELL; MICROSOFT Corp. 081466849 MICROSOFT Corp. MICROSOFT Corp. 081466849 081466849 MICROSOFT Corp. 081466849 MSFT

• Source: PCWorld. Dec1998, Vol. 16 Issue 12, p33. 3p. 3 Color Photographs.

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a new DELL DIRECTion: Is it the right course?

• Authors : Ferguson, Scott; Davis, Jessica

Subjects: INDUSTRIAL management; MARKETING strategy; COMPUTER industry

• Source: eWeek. 5/14/2007, Vol. 24 Issue 17, p22-26. 3p. 2 Illustrations.

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No Big Deal.

• Authors : Kirkpatrick, David

Subjects: CUSTOMER servicesDELL Computer Corp.; DIGITAL Equipment Corp.; COMPAQ Computer Corp.DELL, Michael, 1965-

• Source: Fortune; 3/2/1998, Vol. 137 Issue 4, p189-192, 3p, 3 Color Photographs

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SWOT Analysis.

Subjects: BUSINESS finance; BUSINESS cycles; INDUSTRIAL locationDELL Computer Corp.

• Source: Dell, Inc. SWOT Analysis; Mar2005, p5, 5p

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Transforming into Dell 2.0: The Customer's Strategic Role in Design Innovation.

• Authors : Goodrich, Kristina

Subjects: INDUSTRIAL management; PRODUCT design; CUSTOMER servicesUNITED StatesDELL Computer Corp.

• Source: Design Management Review; Fall2007, Vol. 18 Issue 4, p65-72, 8p, 5 Black and White Photographs

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