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Every Service Department Should Have a Salesperson Running It!

• Authors : Polston, Charlie¹

Subjects: *SALES personnel; *SERVICE departments; *CUSTOMER relations

• Source: Dealer Magazine. Mar2020, Vol. 27 Issue 3, p41-42. 2p.

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Focus on customer relations to keep the dealership healthy.

• Authors : Popely, Rick (AUTHOR)

Subjects: *CUSTOMER relations; *CUSTOMER retention; *SERVICE departments

• Source: Automotive News. 2/8/2021, Vol. 95 Issue 6972, pS012-S012. 1p.

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PHOTO SHOP: Videos and photos texted to service customers boost repair approvals.

• Authors : WYSOCKY, KEN (AUTHOR)

Subjects: *VIDEOS; *AUTOMOBILE repair; *AUTOMOBILE dealers

• Source: Automotive News. 2/18/2019, Vol. 93 Issue 6869, pS022-S022. 1p.

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From the Show Director.

Subjects: *SERVICE departments; *AUTOMOBILE dealers; *CUSTOMER relations

• Source: Dealer Magazine. Jul2019, Vol. 26 Issue 7, p2-2. 1p.

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CUSTOMER SERVICE IN THE DIGITAL REALITY. CHALLENGES FOR CONTEMPORARY COMPANIES.

• Authors : SZWAJCA, Danuta

Subjects: CUSTOMER services; CUSTOMER satisfaction; SERVICE departments

• Source: Scientific Papers of Silesian University of Technology. Organization & Management / Zeszyty Naukowe Politechniki Slaskiej. Seria Organizacji i Zarzadzanie; 2022, Issue 167, p521-538, 18p

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Auto/Mate Announces Integration of DMS with SMI, Improving Customer Retention in Dealership Service Departments.

• Source: PR Newswire. 2014.

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Services, industry evolution, and the competitive strategies of product firms.

• Authors : Cusumano, Michael A.¹; Kahl, Steven J.²; Suarez, Fernando F.³

Subjects: *MANUFACTURED products; *SERVICE departments; *INDUSTRIAL goods

• Source: Strategic Management Journal (John Wiley & Sons, Inc.). Apr2015, Vol. 36 Issue 4, p559-575. 17p. 1 Chart, 1 Graph.

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AutoAlert(R), Inc. Announces 'Pattern-Interrupt' Strategy that Helps Auto Dealer Service Departments Increase Sales to Existing Customers by as Much as $80,000 a Month.

• Source: PRWeb Newswire. 2012.

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Off the phone, shops stay on the job; Service departments hum as call center takes care of customers

• Source: Automotive News. April 1, 2016, Vol. 20 Issue 1, pS080.

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Off the phone, shops stay on the job; Service departments hum as call center takes care of customers

• Source: Automotive News. Oct 5, 2015, Vol. 89 Issue 6693, p0022.

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