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Four Keys to Unified Customer Service Governance: Customer service assets function better when they're centrally managed.

• Authors : Britt, Phillip

Subjects: *CUSTOMER services; *SERVICE departments; *CUSTOMER relationship management

• Source: CRM Magazine. Nov/Dec2020, Vol. 24 Issue 9, p10-10. 1p.

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For Better Customer Service, Look into the Future: Companies can anticipate and address needs in advance with the right data, technology, and personnel.

• Authors : DEL ROWE, SAM

Subjects: CUSTOMER services; QUALITY of service; SERVICE departments

• Source: CRM Magazine; Nov/Dec2020, Vol. 24 Issue 9, p20-24, 5p

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INDUSTRY news.

Subjects: AUTHORS; GOVERNMENT agencies; INFORMATION servicesNETHERLANDS; UNITED States

• Source: Online Searcher. Nov/Dec2014, Vol. 38 Issue 6, p6-73. 3p.

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How AI Is Transforming Self-Service.

• Authors : Fluss, Donna

Subjects: ARTIFICIAL neural networks; LANGUAGE models; NATURAL language processing

• Source: Speech Technology Magazine; Sep/Oct2024, p6-6, 1p

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CallCopy Connects for Columbus Team.

Subjects: CUSTOMER relations; STRUCTURAL optimization; CONSUMERSCALLCOPY Inc.; COLUMBUS Blue Jackets (Hockey team)

• Source: Speech Technology Magazine; May/Jun2012, Vol. 17 Issue 3, p28-29, 2p

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Making Self-Service More Intelligent: Generative AI is leading to vastly smarter and more capable bots.

• Authors : Fluss, Donna

Subjects: GENERATIVE artificial intelligence; ARTIFICIAL neural networks; SELF-service (Economics)

• Source: Speech Technology Magazine; Jan/Feb2024, Vol. 29 Issue 1, p5-5, 1p

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The Information Industry Revolution: Implications for Librarians.

• Authors : Plosker, George R.

Subjects: INFORMATION services industry; LIBRARY science; LIBRARIES

• Source: Online (0146-5422). Nov/Dec2003, Vol. 27 Issue 6, p16-22. 5p.

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The Web as safety net: weather-related catastrophes and other natural disasters.

• Authors : Keiser BE (AUTHOR)

• Source: Searcher (1070-4795). Jan2002, Vol. 10 Issue 1, p68-83. 16p.

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HOW TO HOST A LIBRARY TECHNOLOGY FAIR.

• Authors : Gaudin, Charles

Subjects: ACADEMIC library administration; NORTHWESTERN State University (Natchitoches, La.); LIBRARY computer specialistsLOUISIANA; NATCHITOCHES (La.); UNITED States

• Source: Computers in Libraries. Sep2000, Vol. 20 Issue 8, p40. 4p.

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CRM Has a History of Aspiration, Accomplishment, and Automation: Analysts reflect on an industry that has seen many challenges overcome and others yet to be resolved.

• Authors : KLIE, LEONARD

Subjects: CUSTOMER relationship management; AUTOMATION; COVID-19 pandemic

• Source: CRM Magazine; Apr2022, Vol. 26 Issue 3, p32-37, 6p

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