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Paying Employees for Delivering Good CX Is a Bad Idea: Money can be a shortcut to accountability. Here's how to wean yourself off of monetary incentives.

• Authors : SCHMIDT-SUBRAMANIAN, MAXIE¹; STERN, SAM¹

Subjects: *MONETARY incentives; *CUSTOMER services; *EMPLOYEE morale

• Source: CRM Magazine. Oct2018, Vol. 22 Issue 8, p4-5. 2p.

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How KM enhances productivity and the employee experience.

• Authors : TREES, LAUREN

Subjects: LABOR productivity; WORKING hours; KNOWLEDGE workers

• Source: KM World; Jul/Aug2022, Vol. 31 Issue 4, p23-25, 3p

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Workhuman offers its application on Microsoft Teams to boost employee morale and recognition.

• Source: KM World; Nov/Dec2023, Vol. 32 Issue 6, p29-29, 1p

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KEEPING UP WITH THE NEWS.

• Authors : Clegg, Helen

Subjects: WEB services; BUSINESS intelligence; WEBSITES

• Source: Online (0146-5422). May/Jun2005, Vol. 29 Issue 3, p16-21. 6p. 4 Color Photographs, 2 Charts.

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The Unseen Ethical Considerations in AI Practices: A Guide for the CEO.

• Authors : Huiza, Eric

Subjects: ARTIFICIAL intelligence

• Source: Big Data Quarterly; Summer2024, p13-14, 2p, 1 Color Photograph

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Where Does CRM Adoption Stand Today? From data-entry drudgery to making people's work lives easier (and more productive).

• Authors : ESTRADA, DANNY

Subjects: BUSINESS-to-business transactions; BUSINESS schools; MANAGEMENT educationINSIDE Content Marketing: EContent Magazine's Guide to Roles, Tools & Strategies for Thriving in the Age of Brand Journalism (Book)

• Source: CRM Magazine; Oct2024, Vol. 28 Issue 8, p4-5, 2p

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The Social Enterprise.

• Authors : Berkman, Robert

Subjects: ASSOCIATIONS, institutions, etc.; BUSINESS; COMPUTER software

• Source: Online Searcher. Nov/Dec2014, Vol. 38 Issue 6, p45-49. 5p.

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Taming the wicked, wicked net: Acceptable use...

• Authors : Ebbinghouse, Carol

Subjects: INTERNET; LIBRARIES; CENSORSHIP

• Source: Searcher (1070-4795). Jul/Aug97, Vol. 5 Issue 7, p12. 10p.

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The smart mob 'makeover'.

• Authors : Huwe TK (AUTHOR)

• Source: Computers in Libraries. Sep2008, Vol. 28 Issue 8, p24-27. 3p.

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For Contact Centers, GOING REMOTE Wasn't Easy, but Opportunities Emerged: Companies looking to continue with work-from-home models need to continue focusing on security, quality assurance, and training.

Subjects: CALL centers; QUALITY assurance; TELECOMMUTING

• Source: CRM Magazine; Jan/Feb2021, Vol. 25 Issue 1, p22-25, 4p

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