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2018 Award Finalists KM Promise and KM Reality.

• Source: KMWorld. 2018, Vol. 27, Issue 6, pages. 3

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A social media compliance update: ten years later.

• Authors : Springer, Robert

• Source: EContent. 2014, Vol. 37, Issue 6, pages. 5

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Collaboration meets community platforms: enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower costs.

• Authors : Liyakasa, Kelly

• Source: CRM Magazine. 2013, Vol. 17, Issue 6, pages. 5

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2011 KMWorld Promise and Reality award finalists.

• Source: KMWorld. 2011, Vol. 20, Issue 10, pages. 4

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The Google-ization of CRM: in the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.

• Authors : McKay, Lauren

• Source: CRM Magazine. 2009, Vol. 13, Issue 1, pages. 5

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Insight into an information tsunami.

• Authors : Arnold, Stephen E.

• Source: KMWorld. 2012, Vol. 21, Issue 3, pages. 3

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Enterprise search summit.

• Source: KMWorld. 2007, Vol. 16, Issue 4, pages. 3

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The USDA (U.S. Department of Agriculture) and Microsoft launched the Innovation Challenge contest.

• Source: Information Today. 2015, Vol. 32, Issue 8, pages. 1

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Saving trees, one t-shirt at a time: customers at Stanford University's student store no longer have to receive receipts.

• Authors : Urban, Travis

• Source: CRM Magazine. 2010, Vol. 14, Issue 4, pages. 1

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U.S. Supreme Court to rule on business method patents.

• Authors : Pike, George H.

• Source: Information Today. Sept, 2009, Vol. 26 Issue 8, p1, 3 p.

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