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HOW TO BUILD HOGAN ASSESSMENT SYSTEMS.

• Authors : Hogan, Robert¹ (AUTHOR)

Subjects: *BUSINESS; *CUSTOMER satisfaction; *CUSTOMER relations

• Source: Consulting Psychology Journal: Practice & Research. Mar2020, Vol. 72 Issue 1, p50-57. 8p.

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"Will You?" Versus "Can You?": Verbal Framing Moderates the Effect of Feelings of Power on Consumers' Reactions to Waiting.

• Authors : Jia, Yanli¹ (AUTHOR) ; Wyer Jr., Robert S.² (AUTHOR); Shen, Hao³ (AUTHOR)

Subjects: *CONSUMERS; *CUSTOMER satisfaction; *POWER (Social sciences)

• Source: Journal of Experimental Psychology. Applied. Jun2021, Vol. 27 Issue 2, p213-227. 15p.

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Number of Choices and Perceived Decision Freedom as a Determinant of Satisfaction and Consumer Behavior.

• Authors : Reibstein, David J.¹; Youngblood, Stuart A.¹; Fromkin, Howard L.¹

Subjects: *CUSTOMER satisfaction; *CONSUMER behavior; *CONSUMER attitudes

• Source: Journal of Applied Psychology. Aug75, Vol. 60 Issue 4, p434-437. 4p.

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Education Full Text (H.W. Wilson)

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A field study of frame-of-reference effects on personality test validity.

• Authors : Hunthausen, John M.¹ ; Truxillo, Donald M.¹; Bauer, Talya N.¹

Subjects: *CUSTOMER satisfaction; PERSONALITY; COGNITIVE ability

• Source: Journal of Applied Psychology. Jun2003, Vol. 88 Issue 3, p545-551. 7p. 4 Charts.

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Mechanisms Linking Employee Affective Delivery and Customer Behavioral Intentions.

• Authors : Wei-Chi Tsai¹ ; Yin-Mei Huang²

Subjects: *EMPLOYEE reviews; *CUSTOMER satisfaction; *CUSTOMER services

• Source: Journal of Applied Psychology. Oct2002, Vol. 87 Issue 5, p1001-1008. 8p. 1 Diagram, 1 Chart.

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Why managers should care about fairness: the effects of aggregate justice perceptions on organizational outcomes.

• Authors : Simons, Tony¹ ; Roberson, Quinetta¹

Subjects: *CUSTOMER satisfaction; *ORGANIZATIONAL commitment; *EMPLOYEES

• Source: Journal of Applied Psychology. Jun2003, Vol. 88 Issue 3, p432-443. 12p. 5 Diagrams, 6 Charts.

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Consumer Satisfaction and Perceived Quality: Complementary or Divergent Constructs?

• Authors : Gotlieb, Jerry B.¹; Grewal, Dhruv²; Brown, Stephen W.³

Subjects: *CUSTOMER satisfaction; *QUALITY assurance; *CONSUMER attitudes

• Source: Journal of Applied Psychology. Dec94, Vol. 79 Issue 6, p875-885. 11p.

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Drug abuse risk and protective factors among black urban adolescent girls: a group-randomized trial of computer-delivered mother-daughter intervention.

• Authors : Schinke, Steven; Di Noia, Jennifer; Schwinn, Traci

Subjects: AFRICAN American teenage girls; SUBSTANCE abuse prevention; MOTHER-daughter relationshipNEW York (N.Y.); NEW York (State)

• Source: Psychology of Addictive Behaviors; Dec2006, Vol. 20 Issue 4, p496-500, 5p, 2 Charts

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Education Full Text (H.W. Wilson)

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