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Publisher : american marketing association Subject : customer loyalty Subject : goodman, john Subject : marketing management Subject : personnel management Subject : verizon communications inc. Filter by : Subject
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Conference

A LATENT VARIABLE PATH FOR CUSTOMER SATISFACTION AND COMPETITIVE LOYALTY.

Subjects: *CUSTOMER satisfaction; *CUSTOMER loyalty

  • Source: AMA Winter Academic Conference Proceedings. 2024, Vol. 35, p689-691. 3p.

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Periodical

Wipe Away the Crumbs.

Subjects: *CONSUMER preferences; *CUSTOMER satisfaction; *CUSTOMER loyalty

  • Source: Marketing News. Summer2022, Vol. 56 Issue 3, p5-7. 3p. 2 Color Photographs.

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Academic Journal

Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship.

Subjects: CONSUMER complaints; CONSUMER behavior; CUSTOMER loyalty

  • Source: Journal of Marketing; Sep2020, Vol. 84 Issue 5, p79-99, 21p, 1 Diagram, 6 Charts, 1 Graph

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Conference

Retailing, Services and Entertainment: SERVICE RECOVERY OPTIONS.

Subjects: CONSUMER research; CONSUMER behavior; CUSTOMER satisfaction

  • Source: AMA Summer Academic Conference Proceedings; 2023, Vol. 34, p947-950, 4p

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Periodical

What For-profit Businesses Can Teach Nonprofits About Customer Satisfaction.

Subjects: *NONPROFIT organizations; *CUSTOMER satisfaction; *CUSTOMER loyalty

  • Source: Marketing News. Mar2018, Vol. 52 Issue 3, p20-22. 2p. 1 Color Photograph.

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Periodical

Which Customer Metric Best Predicts Financial Performance?

Subjects: *CORPORATE growth; *CUSTOMER satisfaction; *CUSTOMER loyalty

  • Source: Marketing News. Jan2018, Vol. 52 Issue 1, p20-21. 2p. 1 Chart.

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Periodical

A Customer Focus in Tough Times.

Subjects: *CUSTOMER satisfaction; *CUSTOMER relations; *RELATIONSHIP marketing

  • Source: Marketing Management. Sep/Oct2009, Vol. 18 Issue 5, p8-9. 2p. 1 Black and White Photograph.

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Periodical

Unlocking Loyalty.

Subjects: *CUSTOMER satisfaction; *CONSUMER behavior; *CUSTOMER relations

  • Source: Marketing Management. Nov/Dec2008, Vol. 17 Issue 6, p10-11. 2p. 1 Black and White Photograph.

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Periodical

Weather the Storms.

Subjects: *CUSTOMER satisfaction; *CUSTOMER relationship management; *INDUSTRIES & society

  • Source: Marketing Management. Jan/Feb2008, Vol. 17 Issue 1, p14-15. 2p. 1 Color Photograph.

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Periodical

The Cost of Customer Trust Violations.

Subjects: *CUSTOMER loyalty; *CUSTOMER satisfaction; *BRAND scandalsWELLS Fargo & Co. 006962435 WELLS Fargo & Co. WELLS Fargo & Co. 006962435 006962435 WELLS Fargo & Co. 006962435 WFCSTUMPF, John

  • Source: Marketing News. Nov/Dec2016, Vol. 50 Issue 10, p24-25. 2p. 1 Color Photograph.

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  • 1-10 of  631 results for ""CUSTOMER satisfaction""