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Publisher : american marketing association Subject : customer loyalty Subject : customer services Subject : goodman, john Subject : marketing management Subject : personnel management Subject : verizon communications inc. Filter by : Author
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Academic Journal

Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges.

Subjects: CUSTOMER loyalty; CONSUMER behavior research; CUSTOMER satisfaction

  • Source: Journal of Marketing Research (JMR); Feb2005, Vol. 42 Issue 1, p96-108, 13p, 1 Diagram, 2 Charts, 1 Graph

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Academic Journal

Consumer Trust, Value, and Loyalty in Relational Exchanges.

Subjects: CUSTOMER relations; CUSTOMER service research; CUSTOMER loyalty

  • Source: Journal of Marketing; Jan2002, Vol. 66 Issue 1, p15-37, 23p, 2 Diagrams, 4 Charts, 3 Graphs

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Academic Journal

Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives.

Subjects: MARKETING personnel; PSYCHOLOGICAL burnout; PSYCHOLOGICAL stress

  • Source: Journal of Marketing Research (JMR); Nov94, Vol. 31 Issue 4, p558-569, 12p, 1 Diagram, 2 Charts, 1 Graph

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Academic Journal

Boundary Role Ambiguity in Marketing-Oriented Positions: A Multidimensional, Multifaceted Operationalization.

Subjects: AMBIGUITY; SALES force management; CUSTOMER services

  • Source: Journal of Marketing Research (JMR); Aug1991, Vol. 28 Issue 3, p328-338, 11p, 5 Charts

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Academic Journal

Boundary role ambiguity: Facets, determinants, and impacts.

Subjects: ROLE ambiguity; OCCUPATIONAL roles; JOB descriptions

  • Source: Journal of Marketing; Apr93, Vol. 57 Issue 2, p11, 21p, 2 Diagrams, 5 Charts

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Conference

THE COLLECTIVE-RELATIONAL CONUNDRUM: MARKET TRUST, AMBIVALENCE, AND CONSUMER LOYALTY JUDGMENTS IN RELATIONAL EXCHANGES.

Subjects: *CUSTOMER loyalty

  • Source: AMA Winter Academic Conference Proceedings. 2007, Vol. 18, p182-183. 2p.

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Conference

COMPLAINING, COMPLIMENTING AND NO-RESPONSE: CURRENT STATUS AND FUTURE RESEARCH.

Subjects: *RELATIONSHIP marketing; *MARKETING management

  • Source: AMA Winter Academic Conference Proceedings. 1999, Vol. 10, p172. 2p.

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  • 1-7 of  7 results for ""Singh, Jagdip""