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Learn to negotiate office generational differences.

• Authors : Kennedy, Marilyn Moats¹

Subjects: *PERSONNEL management; *EMPLOYEES; *MENTORING in the professions

• Source: Marketing News. 4/15/2004, Vol. 38 Issue 7, p46-42. 3p.

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Service Leadership.

• Authors : O'Malley, John¹

Subjects: *LEADERSHIP; *SUPERVISION of employees; *CUSTOMER relations

• Source: Marketing Health Services. Winter2005, Vol. 25 Issue 4, p12-13. 2p.

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Job Security--Fact or Fiction?

• Authors : Wukitsch, Michael R.

Subjects: *EMPLOYEES; *JOB satisfaction; *JOB security

• Source: Marketing Research. Mar92, Vol. 4 Issue 1, p63-64. 2p.

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20. Sales Management and Selling.

Subjects: *EMPLOYEES; *PERSONNEL management; *MANAGEMENT

• Source: Journal of Marketing. Jul1965, Vol. 29 Issue 3, p98-99. 2p.

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When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees' Job Satisfaction and Performance?

• Authors : Menguc, Bulent; Auh, Seigyoung; Katsikeas, Constantine S.

Subjects: EMPLOYEE psychology; JOB performance; JOB satisfaction

• Source: Journal of Marketing; Jan2016, Vol. 80 Issue 1, p65-83, 19p, 1 Diagram, 4 Charts, 1 Graph

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Dimensions and Types of Supervisory Control: Effects on Salesperson Performance and Satisfaction.

• Authors : Challagalla, Goutam N.; Shervani, Tasadduq A.

Subjects: SUPERVISION of employees; SUPERVISORY control systems; SALES personnel

• Source: Journal of Marketing; Jan96, Vol. 60 Issue 1, p89-105, 17p, 2 Diagrams, 3 Charts

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A SALES COMPENSATION PLAN FOR A MACHINE-TOOL COMPANY.

• Authors : Hummel, Francis E.

Subjects: SALES personnel salaries; COMPENSATION management; WAGES

• Source: Journal of Marketing; Jul1955, Vol. 20 Issue 1, p54-57, 4p

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AN EVALUATION OF DEPARTMENT STORE SALESPEOPLE BY THE INTERACTION CHRONOGRAPH.

• Authors : Chapple, Eliot D.; Donald Jr., Gordon

Subjects: EMPLOYEE reviews; SALES personnel; DEPARTMENT store employees

• Source: Journal of Marketing; Oct47, Vol. 12 Issue 2, p173-185, 13p

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Motivational Influences on 'Buy Domestic' Purchasing: Marketing Management Implications from a Study of Two Nations.

• Authors : Granzin, Kent L.; Painter, John J.

Subjects: MARKETING management; INTEGRATED marketing; HOUSEHOLD employeesPORTUGAL; UNITED States

• Source: Journal of International Marketing; 2001, Vol. 9 Issue 2, p73-96, 24p, 1 Diagram, 4 Charts

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Part N: Services Marketing: Sabotage, Revenge, and Disaster: Understanding Negative and Positive Outcomes of Customer Mistreatment at the Service Encounter.

• Authors : Stock, Ruth Maria¹; Kock, Alexander¹

Subjects: *CUSTOMER services; *EMPLOYEES

• Source: AMA Summer Academic Conference Proceedings. 2015, Vol. 26, pN-4-N-5. 2p.

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