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A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.

• Authors : Zablah, Alex R.; Brown, Tom J.; Maxham III, James G.

• Source: Journal of Applied Psychology. 2016, Vol. 101, Issue 5, pages. 755

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Organizational climate configurations: relationships to collective attitudes, customer satisfaction, and financial performance.

• Authors : Schulte, Mathis; Ostroff, Cheri; Shmulyian, Svetlana

• Source: Journal of Applied Psychology. 2009, Vol. 94, Issue 3, pages. 17

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To empower or not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance.

• Authors : Ahearne, Michael; Mathieu, John; Rapp, Adam

• Source: Journal of Applied Psychology. 2005, Vol. 90, Issue 5, pages. 11

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Store manager performance and satisfaction: effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth.

• Authors : Netemeyer, Richard G.; Maxham, James G., III; Lichtenstein, Donald R.

• Source: Journal of Applied Psychology. 2010, Vol. 95, Issue 3, pages. 16

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Mechanisms Linking Employee Affective Delivery and Customer Behavioral Intentions.

• Authors : Wei-Chi Tsai¹ ; Yin-Mei Huang²

Subjects: *EMPLOYEE reviews; *CUSTOMER satisfaction; *CUSTOMER services

• Source: Journal of Applied Psychology. Oct2002, Vol. 87 Issue 5, p1001-1008. 8p. 1 Diagram, 1 Chart.

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Number of Choices and Perceived Decision Freedom as a Determinant of Satisfaction and Consumer Behavior.

• Authors : Reibstein, David J.¹; Youngblood, Stuart A.¹; Fromkin, Howard L.¹

Subjects: *CUSTOMER satisfaction; *CONSUMER behavior; *CONSUMER attitudes

• Source: Journal of Applied Psychology. Aug75, Vol. 60 Issue 4, p434-437. 4p.

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Customer service providers' attitudes relating to customer service and customer satisfaction in the customer--server exchange.

• Authors : Susskind, Alex M.; Kacmar, K. Michele; Borchgrevink, Carl P.

• Source: Journal of Applied Psychology. 2003, Vol. 88, Issue 1, pages. 8

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A field study of frame-of-reference effects on personality test validity.

• Authors : Hunthausen, John M.¹ ; Truxillo, Donald M.¹; Bauer, Talya N.¹

Subjects: *CUSTOMER satisfaction; PERSONALITY; COGNITIVE ability

• Source: Journal of Applied Psychology. Jun2003, Vol. 88 Issue 3, p545-551. 7p. 4 Charts.

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Why managers should care about fairness: the effects of aggregate justice perceptions on organizational outcomes.

• Authors : Simons, Tony¹ ; Roberson, Quinetta¹

Subjects: *CUSTOMER satisfaction; *ORGANIZATIONAL commitment; *EMPLOYEES

• Source: Journal of Applied Psychology. Jun2003, Vol. 88 Issue 3, p432-443. 12p. 5 Diagrams, 6 Charts.

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Making stronger causal inferences: Accounting for selection bias in associations between high performance work systems, leadership, and employee and customer satisfaction.

• Authors : Schmidt JA; Edwards School of Business.; Pohler DM

Subjects: Consumer Behavior* ; Job Satisfaction* ; Leadership*

• Source: The Journal of applied psychology [J Appl Psychol] 2018 Sep; Vol. 103 (9), pp. 1001-1018. Date of Electronic Publication: 2018 May 17.Publisher: American Psychological Association Country of Publication: United States NLM ID: 0222526 Publication Model: Print-Electronic Cited Medium:

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