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When Clerks Meet Customers: A Test of Variables Related to Emotional Expressions on the Job.

• Authors : Rafaeli, Anat

Subjects: *CONSUMERS; *INTERPERSONAL relations; ATTITUDES of retail clerks

• Source: Journal of Applied Psychology. Jun89, Vol. 74 Issue 3, p385. 4p.

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Seeing you seeing me: stereotypes and the stigma magnification effect.

• Authors : Mikolon, Sven; Wieseke, Jan; Kreiner, Glen E.

• Source: Journal of Applied Psychology. 2016, Vol. 101, Issue 5, pages. 18

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ATTEMPTING TO OPERATIONALIZE PRODUCT NEWNESS: A REPLY TO OSTLUND AND TELLEFSEN.

• Authors : Donnelly Jr., James H.¹; Etzel, Michael J.¹

Subjects: *NEW product development; *CONSUMERS; *PURCHASING

• Source: Journal of Applied Psychology. Dec74, Vol. 59 Issue 6, p761-763. 3p.

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RELATIONSHIP BETWEEN CONSUMERS' CATEGORY WIDTH AND TRIAL OF NEW PRODUCTS: A REAPPRAISAL.

• Authors : Ostlund, Lyman E.¹; Tellefsen, Brynulf²

Subjects: *CONSUMERS; *NEW product development; *PURCHASING

• Source: Journal of Applied Psychology. Dec74, Vol. 59 Issue 6, p759-760. 2p.

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EFFECTS OF ALTERNATIVE FOLLOW-UP PROCEDURES ON MAIL SURVEY RESPONSE RATES.

• Authors : Etzel, Michael J.¹; Walker, Bruce J.¹

Subjects: *CONSUMERS; *RESPONSE rates; *QUESTIONNAIRES

• Source: Journal of Applied Psychology. Apr74, Vol. 59 Issue 2, p219-221. 3p.

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STUDY OF CONSUMER POLITICAL ORIENTATIONS AND STORE PATRONAGE.

• Authors : Shimp, Terance A.¹; Donnelly, James H.²; Ivancevich, John M.²

Subjects: *CONSUMERS; *RETAIL stores; *PATRONAGE

• Source: Journal of Applied Psychology. Oct70, Vol. 54 Issue 5, p470-472. 3p.

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When customers exhibit verbal aggression, employees pay cognitive costs.

• Authors : Rafaeli, Anat; Erez, Amir; Ravid, Shy

• Source: Journal of Applied Psychology. 2012, Vol. 97, Issue 5, pages. 20

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Guilt Appeals in Advertising: What Are Their Effects?

• Authors : Coulter, Robin Higie¹ ; Pinto, Mary Beth¹

Subjects: *ADVERTISING; *CONSUMERS; *BRAND name products

• Source: Journal of Applied Psychology. Dec95, Vol. 80 Issue 6, p697-705. 9p.

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Influence of Price on Aspects of Consumers' Cognitive Process.

• Authors : Gotlieb, Jerry B.¹; Dubinsky, Alan J.²

Subjects: *CONSUMERS; *ADVERTISING & psychology; *COMMUNICATION in marketing

• Source: Journal of Applied Psychology. Aug91, Vol. 76 Issue 4, p541-549. 9p. 2 Charts, 3 Graphs.

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The Influence of In-Store Music on Wine Selections.

• Authors : North, Adrian .; Hargraves, David J.; McKendrick, Jennifer

• Source: Journal of Applied Psychology. 1999, Vol. 84, Issue 2, pages. 5

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