Search Results

A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.

• Authors : Zablah, Alex R.; Brown, Tom J.; Maxham III, James G.

• Source: Journal of Applied Psychology. 2016, Vol. 101, Issue 5, pages. 755

Record details

Fostering employee service creativity: joint effects of customer empowering behaviors and supervisory empowering leadership.

• Authors : Dong, Yuntao; Liao, Hui; Chuang, Aichia

• Source: Journal of Applied Psychology. 2015, Vol. 100, Issue 5, pages. 17

Record details

Number of Choices and Perceived Decision Freedom as a Determinant of Satisfaction and Consumer Behavior.

• Authors : Reibstein, David J.¹; Youngblood, Stuart A.¹; Fromkin, Howard L.¹

Subjects: *CUSTOMER satisfaction; *CONSUMER behavior; *CONSUMER attitudes

• Source: Journal of Applied Psychology. Aug75, Vol. 60 Issue 4, p434-437. 4p.

Record details

Buffering the negative effects of employee surface acting: the moderating role of employee-customer relationship strength and personalized services.

• Authors : Wang, Karyn L.; Groth, Markus

• Source: Journal of Applied Psychology. 2014, Vol. 99, Issue 2, pages. 10

Record details

Why does service with a smile make employees happy? a social interaction model.

• Authors : Kim, Eugene; Yoon, David J.

• Source: Journal of Applied Psychology. 2012, Vol. 97, Issue 5, pages. 9

Record details

A field study of frame-of-reference effects on personality test validity.

• Authors : Hunthausen, John M.¹ ; Truxillo, Donald M.¹; Bauer, Talya N.¹

Subjects: *CUSTOMER satisfaction; PERSONALITY; COGNITIVE ability

• Source: Journal of Applied Psychology. Jun2003, Vol. 88 Issue 3, p545-551. 7p. 4 Charts.

Record details

Mechanisms Linking Employee Affective Delivery and Customer Behavioral Intentions.

• Authors : Wei-Chi Tsai¹ ; Yin-Mei Huang²

Subjects: *EMPLOYEE reviews; *CUSTOMER satisfaction; *CUSTOMER services

• Source: Journal of Applied Psychology. Oct2002, Vol. 87 Issue 5, p1001-1008. 8p. 1 Diagram, 1 Chart.

Record details

Organizational climate configurations: relationships to collective attitudes, customer satisfaction, and financial performance.

• Authors : Schulte, Mathis; Ostroff, Cheri; Shmulyian, Svetlana

• Source: Journal of Applied Psychology. 2009, Vol. 94, Issue 3, pages. 17

Record details

Individual- and organizational-level consequences of organizational citizenship behaviors: a meta-analysis.

• Authors : Podsakoff, Nathan P.; Whiting, Steven W.; Podsakoff, Philip M.

• Source: Journal of Applied Psychology. 2009, Vol. 94, Issue 1, pages. 20

Record details

The relationship between human resource investments and organizational performance: a firm-level examination of equilibrium theory.

• Authors : Subramony, Mahesh; Krause, Nicole; Norton, Jacqueline

• Source: Journal of Applied Psychology. 2008, Vol. 93, Issue 4, pages. 11

Record details

Effects of service provider attitudes and employment status on citizenship behaviors and customers' attitudes and loyalty behavior.

• Authors : Payne, Stephanie C.; Webber, Sheila Simsarian

• Source: Journal of Applied Psychology. 2006, Vol. 91, Issue 2, pages. 14

Record details

To empower or not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance.

• Authors : Ahearne, Michael; Mathieu, John; Rapp, Adam

• Source: Journal of Applied Psychology. 2005, Vol. 90, Issue 5, pages. 11

Record details

Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis.

• Authors : Harter, James K.; Hayes, Theodore L.; Schmidt, Frank L.

• Source: Journal of Applied Psychology. 2002, Vol. 87, Issue 2, pages. 12

Record details

Climate strength: a new direction for climate research.

• Authors : Schneider, Benjamin; Salvaggio, Amy Nicole; Subirats, Montse

• Source: Journal of Applied Psychology. 2002, Vol. 87, Issue 2, pages. 10

Record details

Distinguishing Between Service Relationships and Encounters.

• Authors : Gutek, Barbara A.; Bhappu, Anita D.; Liao-Troth, Matthew A.

• Source: Journal of Applied Psychology. 1999, Vol. 84, Issue 2, pages. 14

Record details

Consumer Satisfaction and Perceived Quality: Complementary or Divergent Constructs?

• Authors : Gotlieb, Jerry B.; Grewal, Dhruv; Brown, Stephen W.

• Source: Journal of Applied Psychology. 1994, Vol. 79, Issue 6, pages. 875

Record details

Why managers should care about fairness: the effects of aggregate justice perceptions on organizational outcomes.

• Authors : Simons, Tony¹ ; Roberson, Quinetta¹

Subjects: *CUSTOMER satisfaction; *ORGANIZATIONAL commitment; *EMPLOYEES

• Source: Journal of Applied Psychology. Jun2003, Vol. 88 Issue 3, p432-443. 12p. 5 Diagrams, 6 Charts.

Record details

Bargaining Process as a Determinant of Postpurchase Satisfaction.

• Authors : Allen, Bruce H.¹; Kahler, Ruel C.²; Tatham, Ronald L.²

Subjects: *COLLECTIVE bargaining; *CUSTOMER satisfaction; *SHOPPING

• Source: Journal of Applied Psychology. Aug77, Vol. 62 Issue 4, p487-492. 6p. 3 Charts.

Record details

CONSUMER DISSATISFACTION AS A FUNCTION OF DISSATISFACTION WITH INTERPERSONAL RELATIONSHIPS.

• Authors : Scherf, Gerhard W. H.¹

Subjects: *CUSTOMER satisfaction; *CONSUMER attitudes; *INTERPERSONAL relations

• Source: Journal of Applied Psychology. Aug74, Vol. 59 Issue 4, p465-471. 7p.

Record details

Managerial Modes of Influence and Counterproductivity in Organizations: A Longitudinal Business-Unit-Level Investigation.

• Authors : Detert, James R.¹ ; Treviño, Linda K.¹; Burris, Ethan R.²

Subjects: *CUSTOMER satisfaction; *MANAGEMENT & psychology; *SOCIOLOGY of work

• Source: Journal of Applied Psychology. Jul2007, Vol. 92 Issue 4, p993-1005. 13p.

Record details

Do It Right This Time: The Role of Employee Service Recovery Performance in Customer-Perceived Justice and Customer Loyalty After Service Failures.

• Authors : Hui Liao¹

Subjects: *CUSTOMER satisfaction; *CUSTOMER services; *JOB performance

• Source: Journal of Applied Psychology. Mar2007, Vol. 92 Issue 2, p475-489. 15p.

Record details

Robots at Work: People Prefer—and Forgive—Service Robots With Perceived Feelings.

• Authors : Yam, Kai Chi¹ (AUTHOR) ; Bigman, Yochanan E.² (AUTHOR); Tang, Pok Man³ (AUTHOR)

Subjects: *QUALITY of service; *ROBOTS; *CUSTOMER satisfaction

• Source: Journal of Applied Psychology. Oct2021, Vol. 106 Issue 10, p1557-1572. 16p.

Record details

SEARCH BEHAVIOR RELATED TO EXPECTATIONS CONCERNING BRAND PERFORMANCE.

• Authors : Swan, John E.¹

Subjects: *BRAND loyalty; *CONSUMER behavior; *CUSTOMER satisfaction

• Source: Journal of Applied Psychology. Aug72, Vol. 56 Issue 4, p332-335. 4p.

Record details

Making stronger causal inferences: Accounting for selection bias in associations between high performance work systems, leadership, and employee and customer satisfaction.

• Authors : Schmidt, Joseph A.¹ ; Pohler, Dionne M.²

Subjects: *HIGH performance work systems; *PERSONNEL management; *CUSTOMER satisfaction

• Source: Journal of Applied Psychology. Sep2018, Vol. 103 Issue 9, p1001-1018. 18p.

Record details

Enhancing the Transfer of Computer-Assisted Training Proficiency in Geographically Distributed Teams.

• Authors : Kirkman, Bradley L.¹; Rosen, Benson²; Tesluk, Paul E.³

Subjects: *TEAMS in the workplace; *CUSTOMER satisfaction; COMPUTER assisted instruction

• Source: Journal of Applied Psychology. May2006, Vol. 91 Issue 3, p706-716. 11p.

Record details