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Collaboration meets community platforms: enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower costs.

• Authors : Liyakasa, Kelly

• Source: CRM Magazine. 2013, Vol. 17, Issue 6, pages. 5

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The Google-ization of CRM: in the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.

• Authors : McKay, Lauren

• Source: CRM Magazine. 2009, Vol. 13, Issue 1, pages. 5

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Saving trees, one t-shirt at a time: customers at Stanford University's student store no longer have to receive receipts.

• Authors : Urban, Travis

• Source: CRM Magazine. 2010, Vol. 14, Issue 4, pages. 1

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THE TOP CUSTOMER SERVICE TREAND AND TECHNOLOGIES SERVICE AS REMOTE AND HYBRID WORK CONTINUES, THE CLOUD AND AI LOOM LARGE: Postpandemic, the pace of technology has accelerated.

• Authors : Britt, Phillip

• Source: CRM Magazine. 2023, Vol. 27, Issue 6, pages. 4

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Natural Language: Works with More Than IVRs: Companies with high interaction volume can look to natural language understanding to help with the surge.

• Authors : Britt, Phillip

• Source: CRM Magazine. 2021, Vol. 25, Issue 5, pages. 4

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TIPS FOR Battling Bias: In AI-Based Personalization: Being aware of human flaws could lessen the chance of them becoming damaging technology flaws.

• Authors : Britt, Phillip

• Source: CRM Magazine. 2021, Vol. 25, Issue 5, pages. 4

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Co-Browsing Gains as a Service Tool: COVID and the shutdowns bring a rise in technology alternatives to in-person service interactions.

• Authors : Britt, Phillip

• Source: CRM Magazine. 2020, Vol. 24, Issue 8, pages. 4

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Optimizing CRM Will Increase Revenue Velocity: Companies are increasingly feeling the need for speed.

• Authors : Estrada, Danny

• Source: CRM Magazine. 2022, Vol. 26, Issue 5, pages. 1

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2019 Buyer's Guide.

• Authors : Fernekees, Bob

• Source: CRM Magazine. 2019, Vol. 23, Issue 6, pages. 8

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SERVICE LEADERS.

• Source: CRM Magazine. 2019, Vol. 23, Issue 3, pages. 11

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