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2018 Award Finalists KM Promise and KM Reality.

• Source: KMWorld. 2018, Vol. 27, Issue 6, pages. 3

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A social media compliance update: ten years later.

• Authors : Springer, Robert

• Source: EContent. 2014, Vol. 37, Issue 6, pages. 5

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Cultivating a symbiosis of GenAI and KM in the enterprise.

• Source: KMWorld. 2024, Vol. 33, Issue 4, pages. 1

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TomTom utilizes Storyblok's CMS to streamline content operations.

• Source: KMWorld. 2024, Vol. 33, Issue 4, pages. 1

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Collaboration meets community platforms: enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower costs.

• Authors : Liyakasa, Kelly

• Source: CRM Magazine. 2013, Vol. 17, Issue 6, pages. 5

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2011 KMWorld Promise and Reality award finalists.

• Source: KMWorld. 2011, Vol. 20, Issue 10, pages. 4

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THE TOP CUSTOMER SERVICE TREAND AND TECHNOLOGIES SERVICE AS REMOTE AND HYBRID WORK CONTINUES, THE CLOUD AND AI LOOM LARGE: Postpandemic, the pace of technology has accelerated.

• Authors : Britt, Phillip

• Source: CRM Magazine. 2023, Vol. 27, Issue 6, pages. 4

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The Google-ization of CRM: in the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.

• Authors : McKay, Lauren

• Source: CRM Magazine. 2009, Vol. 13, Issue 1, pages. 5

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Pega unveils new GenAI assistant.

• Source: KMWorld. 2024, Vol. 33, Issue 2, pages. 1

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TeachingBooks and The Library Corporation (TLC) teamed up.

• Source: Information Today. 2024, Vol. 41, Issue 2, pages. 1

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