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Phone: (843) 588-2001

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Content Provider : Complementary Index Publisher : american marketing association Subject : customer loyalty Subject : customer services Subject : goodman, john Subject : marketing management Subject : personnel management Subject : verizon communications inc. Filter by : Subject

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Academic Journal

Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives.

Authors : Singh, Jagdip; Goolsby, Jerry R.; Rhoads, Gary K.

Subjects: MARKETING personnel; PSYCHOLOGICAL burnout; PSYCHOLOGICAL stress

Source: Journal of Marketing Research (JMR); Nov94, Vol. 31 Issue 4, p558-569, 12p, 1 Diagram, 2 Charts, 1 Graph

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Academic Journal

Perceived Organizational Climate and the Process of Salesperson Motivation.

Authors : Tyagi, Pradeep K.

Subjects: EMPLOYEE motivation; WORK environment & psychology; CORPORATE culture

Source: Journal of Marketing Research (JMR); May82, Vol. 19 Issue 2, p240-254, 15p, 8 Charts

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Academic Journal

Organizational Climate and Job Satisfaction in the Salesforce.

Authors : Churchill Jr., Gilbert A.; Ford, Neil M.; Walker Jr., Orville C.

Subjects: WORK environment; JOB satisfaction; QUALITY of work life

Source: Journal of Marketing Research (JMR); Nov76, Vol. 13 Issue 4, p323-332, 10p, 3 Charts

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Academic Journal

HOSPITAL UTILIZATION: ESTIMATION AND SIMULATION TOOLS FOR THE DEVELOPMENT OF SYSTEMATIC PLANS AND MARKETING STRATEGIES.

Authors : Freiberg, Lewis

Subjects: HOSPITAL utilization; HEALTH facilities utilization; MARKETING strategy

Source: Journal of Health Care Marketing; Fall81, Vol. 1 Issue 4, p32-48, 17p

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Academic Journal

`Desperately Looking for New Talent' is a Recurring Theme.

Authors : Marconi, Carolyn D.

Subjects: EMPLOYEE selection; EMPLOYEE recruitment; EMPLOYMENT interviewing

Source: Marketing Research; Spring2000, Vol. 12 Issue 1, p4-6, 3p

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Academic Journal

CAN I HAVE SOME OF THAT?

Authors : FLORY, MARY M.; DAVIS, JULIE

Subjects: MARKETING consultants; WORK environment; MARKETING managementTHOMAS, Charles; BELISSENT, Jennifer

Source: Marketing Insights; Mar/Apr2015, Vol. 27 Issue 2, p8-9, 2p

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Conference

SHIFTS IN WORKPLACE ETHICS: OPPORTUNITIES FOR CONFLICT?

Authors : Sauer, Paul L.; Chao, Paul

Subjects: BUSINESS ethics; WORK environment; ETHICS

Source: AMA Winter Academic Conference Proceedings; 2005, Vol. 16, p240-241, 2p

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Periodical

Learn to negotiate office generational differences.

Authors : Kennedy, Marilyn Moats

Subjects: PERSONNEL management; EMPLOYEES; ATTITUDE (Psychology)

Source: Marketing News; 4/15/2004, Vol. 38 Issue 7, p46-42, 3p

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Periodical

Find out if telecommuting suits you.

Authors : Kennedy, Marilyn Moats

Subjects: TELECOMMUTING; WORK environment; PERSONNEL management

Source: Marketing News; 11/15/2006, Vol. 40 Issue 19, p54-54, 3/5p

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Periodical

How to make a difference -- in spite of the job.

Authors : Lamons, Bob

Subjects: COMMUNICATION in marketing; MARKETING; MARKETING management

Source: Marketing News; 08/28/2000, Vol. 34 Issue 18, p8-8, 3/4p

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