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Academic Journal

Resources and time pressure as day-level antecedents of work engagement.

Subjects: *STATISTICAL correlation; *EMPLOYMENT; *MATHEMATICAL modelsGERMANY

  • Source: Journal of Occupational & Organizational Psychology. Mar2012, Vol. 85 Issue 1, p181-198. 18p. 2 Charts, 1 Graph.

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Academic Journal

On the positive aspects of customers: Customer-initiated support and affective crossover in employee-customer dyads.

Subjects: *ANALYSIS of variance; *CUSTOMER satisfaction; *CUSTOMER relationsGERMANY

  • Source: Journal of Occupational & Organizational Psychology. Mar2011, Vol. 84 Issue 1, p31-57. 27p. 3 Diagrams, 4 Charts.

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