The Impact of Self-Efficacy Beliefs of Employees on Contextual Issues of Online Learning: With Reference to the Banking Sector in Sri Lanka

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19

Self Efficacy; Banking; Employee Attitudes; Social Cognition; Foreign Countries; Correlation; Context Effect; Intervention; Electronic Learning; Models; Online Surveys; Job Training; Professional Development

10.1108/AAOUJ-12-2022-0177

2414-6994

Purpose: The paper aims to clarify the relationship between perceived contextual issues and the self-efficacy beliefs of the employees with e-learning engagement for their competency development. It proposes a model for the banks to utilize their e-learning interventions more effectively by managing the identified contextual issues. Simultaneously, this study aims to expand the domain of self-efficacy beliefs and apply its principles to dilute the impact of the negative contextual issues which were not addressed through similar research. Design/methodology/approach: The paper focuses on an exploratory study using a deductive approach grounded on self-efficacy -- one of the main dimensions of Bandura's social cognitive theory. It adopted a mixed methodology, and primary data were collected through an online survey (792 responses analyzed through Statistical Package Social Science [SPSS]) and semi-structured interviews (20 respondents analyzed through thematic analysis). The population comprises employees of private commercial banks who have recently introduced e-learning. Findings: The paper provides empirical insights into the contextual issues influencing e-learning and how self-efficacy beliefs can be utilized to enhance the effective engagement of employees. Contextual issues related to technological, organizational, personal and time-intensive factors influence e-learning engagement. The strengthening of self-efficacy beliefs (learners' enthusiasm and gaining) can be utilized to manage personal and time-intensive factors. However, technological and organizational factors cannot be managed through a similar approach as they did not report a significant relationship with self-efficacy. Originality/value: This paper fulfills an identified need to study how e-learning can be utilized as an effective competency development tool in the banking sector.

As Provided

2023

EJ1379719