North Central State College: Stabilizing Enrollment through Strategic Realignment of Resources. Case Study

Community College Research Center. Available from: CCRC Publications. Teachers College, Columbia University, 525 West 120th Street Box 174, New York, NY 10027. Tel: 212-678-3091; Fax: 212-678-3699; e-mail: [email protected]; Web site: http://ccrc.tc.columbia.edu/

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12

Ascendium Education Group, Inc.

Community Colleges; College Enrollment; Educational Resources; Community College Students; Success; Small Colleges; Educational Finance; School Holding Power; Educational Change; Outcomes of Education; Alignment (Education); Human Resources; Graduation Rate; Coaching (Performance); Student Financial Aid; Dual Enrollment; Educational Strategies

North Central State College provides a case study of how a small college can increase revenue by strategically realigning its existing staff resources for improving student retention and success, even in a period of stagnant enrollment. The college implemented a series of major reforms with the aim of improving student retention and completion on a substantial scale. The president and his leadership team recognized that to improve student outcomes without substantial new revenue, the college would have to better align its existing resources, especially its human resources, with a central focus on improving student retention and completion rates. The college expanded the roles of the success coaches, who help new students, and cross-trained them with staff in admissions, financial aid, and other front-end offices to better answer incoming students' questions. The college also redefined a student services position that had been vacated to add a success coach who works with dual enrollment students taking college courses in local high schools. [For the full report, "Funding Guided Pathways Reforms at Small Colleges: Three Ohio Community Colleges Show How to Do It. Report," see ED623432.]

ERIC

2022

ED623434