Training staff in customer based service.

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  • Author(s): Borden, Nancy
  • Source:
    Nursing Homes: Long Term Care Management. Jun93, Vol. 42 Issue 5, p11. 3p.
  • Additional Information
    • Subject Terms:
      SERVICE industries management
    • Abstract:
      Gives advice to customer based service industries on how to minimize annoyance factor in coping with residents of long term care facilities. Ability to understand and meet needs of their customers; Shortage of qualified staff; Customer relations course; Three basic conditions to deliver quality service; Starting a customer based service facility.