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Taxpayers' Rating of IRS's Website Is below Average and Oversight Entities Recommend Enhancements.
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- Abstract:
The article focuses on online services of the U.S. Internal Revenue Services (IRS) which is rated below average by taxpayers and requires enhancement. The American Customer Satisfaction Index (ACSI) is used to measure taxpayers' satisfaction for the website. The efforts to enhance the website include addition of four tools, establishment of governance structure and new staff recruitment.
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