Vloga službe kakovosti v organizacijah.

The Role of Quality Department in Organizations.

The research aims to establish the level of organization of quality area according to the type of organization: manufacturing or service-providing; its size: over 250 employees, less than 250 employees; and whether the organizational structure included a quality department. A survey was preformed involving 151 organizations. A data model was composed and data processed with /2-Pearson's test. The results show that the quality area is organized at a much higher level at manufacturing organizations than at service-providing organizations - this is true both for organizations with over 250 employees as well as for organizations with less that 250 employees and also for organizations that have a quality department and those without it. The managers are recommended to continue introducing the Total Quality Management in their day-to-day operations to increase competitiveness. The survey takes an original approach in the method used for establishing organization of quality and it is the first such survey in the Slovenian area. [ABSTRACT FROM AUTHOR]

Namen raziskave je ugotoviti nivo organiziranosti področja kakovosti glede na tip organizacije (proizvodna, storitvena), velikost (več kot 250 zaposlenih, manj kot 250 zaposlenih) in ali ima v svoji organizacijski strukturi službo kakovosti ali je nima. Narejena je bila anketa med 151 organizacijami. Izdelan je bil podatkovni model, podatki pa so bili obdelani s Pearsonovim X²-testom. Rezultat raziskave je, da imajo proizvodne organizacije organizirano področje kakovosti na višjem nivoju kot storitvene; isto velja tudi za organizacije z več kot 250 glede na tiste z manj kot 250 zaposlenimi in za organizacije, ki imajo organizirano službo kakovosti glede na tiste, ki je nimajo. Priporočilo managerjem pri vsakdanjem delu je, da nadaljujejo z uvajanjem celovitega obvladovanja kakovosti zaradi povečevanja konkurenčnosti. Originalnost raziskave je v izvirnosti načina ugotavljanja organiziranosti kakovosti in to je prva tovrstna raziskava v slovenskem prostoru. [ABSTRACT FROM AUTHOR]

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