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    • Abstract:
      The article focuses on the business strategies and plans of James Quinn, chief information officer (CIO) of PHI Inc., to achieve growth and success. It states that Quinn will heading several projects in 2011 for the company that involve process improvement, cost savings, and effective rate of return. It indicates PHI will continue to reduce costs by outsourcing operation and renegotiates its agreements with information technology (IT) and services providers.