Moving Toward Zero: The Leader's Mandate.

▶ Converting to a culture that strives for perfection and accepts no less than zero defects is the work of leadership in health care today. ▶ Some cultures are made up of people who believe average is good enough. ▶ The challenge of the leader is to break up those beliefs and embed new models of "Yes We Can." ▶ The leader must communicate four very effective messages that must go along with the passion for the work: (a) evidence and "best practice" data trump local, opinion-based beliefs; (b) morphing from an internal view of best practice to a national/international view of practices within and outside health care; (c) transparency; and (d) KISS: "Keep It Simple, Stupid." [ABSTRACT FROM PUBLISHER]

Copyright of MEDSURG Nursing is the property of Jannetti Publications, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)