Quality indicator meetings 'de-stress'surveys.

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    • Abstract:
      The article focuses on the steps taken by the Delaware Valley Veterans Home in Philadelphia, Pennsylvania, to address issues related to state surveys on health care facilities. Authorities of the Home state that they use methods like quality indicator/quality measure (QI/QM) reports and the roster matrix to monitor regularly the treatments and services provided to the residents. They inform that the veteran home regularly holds mega meetings to review the process.