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Organizational Climate Configurations: Relationships to Collective Attitudes, Customer Satisfaction, and Financial Performance.
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- Author(s): Schulte, Mathis1 ; Shmulyian, Svetlana2; Ostroff, Cheri3; Kinicki, Angelo4
- Source:
Journal of Applied Psychology. May2009, Vol. 94 Issue 3, p618-634. 17p.- Subject Terms:
- Source:
- Additional Information
- Abstract: Research on organizational climate has tended to focus on independent dimensions of climate rather than studying the total social context as configurations of multiple climate dimensions. The authors examined relationships between configurations of unit-level climate dimensions and organizational outcomes. Three profile characteristics represented climate configurations: 11) elevation, or the mean score across climate dimensions; (2) variability, or the extent to which scores across dimensions vary: and (3) shape. or the pattern of the dimensions. Across 2 studies (1,120 employees in 120 bank branches and 4,317 employees in 86 food distribution stores), results indicated that elevation was related to collective employee attitudes and service perceptions, while shape was related to customer satisfaction and financial performance. With respect to profile variability, results were mixed. The discussion focuses on future directions for taking a configural approach to organizational climate. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of Journal of Applied Psychology is the property of American Psychological Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Abstract:
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