Relationship between missed nursing care and patients' trust in nurses and satisfaction with care: A cross-sectional study.

Publisher: Blackwell Science Asia Country of Publication: Australia NLM ID: 100891857 Publication Model: Print Cited Medium: Internet ISSN: 1442-2018 (Electronic) Linking ISSN: 14410745 NLM ISO Abbreviation: Nurs Health Sci Subsets: MEDLINE

Original Publication: Carlton, Vic. : Blackwell Science Asia, c1999-

Trust*/psychology ; Patient Satisfaction*/statistics & numerical data ; Nurse-Patient Relations*; Humans ; Cross-Sectional Studies ; Male ; Female ; Middle Aged ; Adult ; Surveys and Questionnaires ; Aged ; Nursing Care/methods ; Nursing Care/psychology ; Nursing Care/statistics & numerical data ; Nursing Care/standards ; Quality of Health Care/standards ; Quality of Health Care/statistics & numerical data ; Psychometrics/instrumentation ; Psychometrics/methods

Missed nursing care is a global health problem that can have negative consequences for patients, nurses, and healthcare institutions. The purpose of the research is to determine the relationship of missed nursing care with patients' trust in nurses and satisfaction with care. A descriptive and cross-sectional study was conducted with 350 patients treated at the cardiology clinic of a university hospital. Data were collected using the MISSCARE Survey-Patient, the Trust in Nurses Scale (TNS), and the Newcastle Satisfaction with Nursing Scale (NSNS). There was a strong positive relationship between trust in nursing and satisfaction with care. Additionally, missed care in communication and basic care had a negative relationship with trust in nursing and satisfaction with care (p < 0.001). The multiple linear regression analysis revealed that the communication subscale score was the best negative predictor of trust in nurses and satisfaction with care. The results of this research indicate a deficiency in adequately addressing all nursing care activities. The failure to meet nurse-patient communication needs is the most important missed care factor that negatively affects satisfaction with care and trust in nurses.
(© 2024 The Author(s). Nursing & Health Sciences published by John Wiley & Sons Australia, Ltd.)

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Keywords: care; communication; missed care; nursing; patient; satisfaction; trust

Date Created: 20240731 Date Completed: 20240731 Latest Revision: 20240731

20240801

10.1111/nhs.13149

39084901