E-communication: Strengthening the Ties between Councillors and Citizens in Norwegian Local Government?

This article examines the extent to which local politicians use digital channels in their contact with citizens and stakeholders, in comparison with traditional forms of communication (i.e. face-to-face and telephone contact) and which politicians are using digital channels the most. By analyzing a national survey of municipal politicians and mayors in Norway, findings show that e-mail has become an important channel of communication between local politicians and citizens, while e-debates have not. More surprisingly, the digital divides related to age and levels of education, which are reported in other studies, are less obvious in this study. Variations, however, in e-mail usage do exist in municipal hierarchies; Mayors, more than other politicians, use e-mail in work-related communication. The article also discusses whether digital channels are able to transfer the all important ‘local’ tacit knowledge from citizens to local politicians, and concludes that most politicians do not consider e-mail to be as capable at doing so as the traditional channels. The article indicates that the informality of e-mail lowers the threshold for contact, increasing the politicians’ knowledge about the experiences, problems and preferences of the citizens, thus broadening their pattern of communication and reaching new interest groups. E-mail, therefore, seems to increase contact and strengthen the ties between politicians and citizens. Politicians are aware, though, of the relationship between the electorate's lack of Information and Communication Technology (ICT) competence and usage of e-communication channels, and they stress that their use of digital channels is a supplement to traditional channels – not a replacement. [ABSTRACT FROM AUTHOR]

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