How will you own the customers?

The article discusses the company's technical support representatives ability in dealing customers problem. According to the author, the first technical support representative had left him through the most difficult part of the diagnostic steps and while he rebooted the product, the representative abandoned him. The next representative went down to help him, however, it offers a wrong flow of information. He claims that he is aggravated in his personal experience and the same sort of aggravation happens to tens of thousands of people, mostly are consumers.