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West Ashley Library
9 a.m. - 7 p.m.
Phone: (843) 766-6635
Wando Mount Pleasant Library
9 a.m. – 8 p.m.
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Village Library
9 a.m. – 6 p.m.
Phone: (843) 884-9741
St. Paul's/Hollywood Library
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Phone: (843) 889-3300
Otranto Road Library
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Keith Summey North Charleston Library
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John's Island Library
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Folly Beach Library
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Edisto Island Library
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Dorchester Road Library
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John L. Dart Library
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Phone: (843) 805-6930
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Challenging the Courtesy Bias Interpretation of Favorable Clients' Perceptions of Family Planning Delivery.
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- Author(s): Federico R. Léon; Lundgren, Rebecka; Huapaya, Ana; Sinai, Tnt; Jennings, Victoria
- Source:
Evaluation Review. Feb2007, Vol. 31 Issue 1, p24-42. 19p. 4 Charts. - Source:
- Additional Information
- Subject Terms:
- Abstract: Favorable client perceptions of provider's interpersonal behavior in contraceptive delivery, documented in clinic exit questionnaires, appear to contradict results from qualitative evaluations and are attributed to clients' courtesy bias. In this study, trained simulated clients requested services from Ministry of Health providers in three countries. Providers excelled in courteousness/respect in Peru and Rwanda; in India, providers were less courteous and respectful when the simulated clients chose the pill. Privacy and two-way communication were less prevalent in all three countries. The findings challenge the courtesy bias interpretation. Global results from qualitative studies may have expressed the views of the minority of clients who are not treated well by providers. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of Evaluation Review is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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