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The article presents several complaints related to users of personal computers (PC) in the U.S. A PC user complained that the keyboard of her PC does is not functioning and calls for help. A technician then arrived and restored everything. Later, the PC user remembers that she had removed the keyboard's connection from the PC to clean it up, which explains why the keyboard was not responding. An electronic mail user cannot get any e-mails sent by her boss, causing her to miss her meeting. She calls for help and after a thorough check-up, it was found out that the user's mailbox revealed a rule that put all e-mails from her boss into the trash to be deleted after 24 hours.
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