The patient experience? Some providers don't seem to care

The receptionist checking me in for an early morning medical appointment could not have acted more disinterested: no eye contact, few words and papers pushed at me with no explanation. Maybe she was just having a rough morning. But maybe she wasn't. Some providers are spending time and money seeking feedback about their patients' experiences, and surveys routinely arrive in patients' mailboxes and inboxes following an appointment or hospital stay...