COPING AND ADAPTING TO CRISIS: RESILIENCE IN TOURISM HIGHER EDUCATION INSTITUTIONS IN LATIN AMERICA AND THE CARIBBEAN DURING THE COVID-19 PANDEMIC.

ENFRENTANDO Y ADAPTÁNDOSE A LA CRISIS: RESILIENCIA EN LAS INSTITUCIONES DE EDUCACIÓN SUPERIOR TURÍSTICA DE AMÉRICA LATINA Y EL CARIBE DURANTE LA PANDEMIA DE COVID-19.

COVID-19 pandemic; UNIVERSITIES & colleges; TOURISM education; PSYCHOLOGICAL resilience; ORGANIZATIONAL resilience

El propósito de este trabajo es explorar cómo las instituciones de educación superior (IES) adaptaron y modificaron sus estrategias para enfrentar y sobreponerse exitosamente a la crisis por el aislamiento debido al COVID-19. Se pretende también evaluar su resiliencia, entendida como la habilidad para adaptarse y recuperarse de una adversidad desarrollando capacidades sociales y académicas en respuesta a un estrés extremo, en este caso, provocado por la pandemia. Se desarrolló una encuesta en 18 países y 162 universidades de la región de América Latina y el Caribe, específicamente en escuelas que enseñan turismo y hospitalidad, para comprender el proceso de resiliencia desarrollado por las IES durante la pandemia por COVID-19. Se recolectaron 260 respuestas. Las IES reaccionaron a la contingencia adaptando rápidamente sus procesos de enseñanza, administración y evaluación a la modalidad remota. La vulnerabilidad del proceso de enseñanza-aprendizaje recayó en la falta de conectividad de los estudiantes y de habilidades digitales de los docentes, que representaron dos obstáculos relevantes para la continuidad académica. [ABSTRACT FROM AUTHOR]

The purpose of this paper is to explore how higher education institutions (HEIs) adapted and modified their strategies to successfully cope with and overcome the lockdown crisis due to COVID-19. It also aims to evaluate their resilience, defined as the ability to adapt and recover from adversity by developing social and academic capabilities in response to extreme stress, in this case, caused by the pandemic. A survey was conducted in 18 countries and 162 universities in the Latin American and Caribbean region, specifically in tourism and hospitality schools, to understand the resilience process developed by HEIs during the COVID-19 pandemic. A total of 260 responses were collected. HEIs reacted to the contingency by rapidly adapting their teaching, administration, and evaluation processes to a remote mode. The vulnerability of the teaching-learning process was due to the lack of both student connectivity and teachers' technological skills, which were two significant obstacles to academic continuity. [ABSTRACT FROM AUTHOR]

Copyright of Anuario Turismo y Sociedad is the property of Universidad Externado de Colombia, Facultad de Empresas Turísticas y Hoteleras and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)