Análisis de atributos de liderazgo post COVID-19 en el sector de salud pública, región de Coquimbo (Chile).

Analysis of leadership attributes post COVID-19 in the public health sector, Coquimbo region (Chile).

ORGANIZATIONAL change; TEAMS in the workplace; QUALITY of service; PATIENTS' families; REPUTATION; HOSPITAL quality control

Esta investigación tiene por objetivo analizar el liderazgo en un escenario post COVID-19 en el sector de salud pública, en los hospitales de La Serena y Coquimbo, en la región de Coquimbo (Chile). Se propone un modelo relacional con catorce hipótesis, utilizando ecuaciones estructurales a través del método de mínimos cuadrados parciales. Los resultados muestran que la calidad del servicio es consecuencia de la influencia positiva, directa e indirecta de la comunicación efectiva y el empoderamiento del equipo de trabajo, donde su varianza es explicada en un 53.4%, mientras que el desarrollo organizacional tiene una incidencia de 43.8% y 53.1%, respectivamente. Se concluye que es importante incentivar el desarrollo de un liderazgo empático dentro de las organizaciones de salud pública y sus equipos de trabajo, no solo para una buena atención dirigida a los pacientes y familias, sino también como un medio para lograr elevar la reputación institucional. [ABSTRACT FROM AUTHOR]

This research study aims to analyze leadership in a post COVID-19 scenario in the public health sector, in the hospitals of La Serena and Coquimbo, from the Coquimbo region (Chile). A relational model with fourteen hypotheses is proposed, using structural equations through the partial least squares method. The results show that service quality is a consequence of the positive, direct, and indirect influence of effective communication and work team empowerment, where its variance is explained by 53.4%, while organizational development has an incidence of 43.8% and 53.1%, respectively. It is concluded that it is important to encourage the development of empathetic leadership within public health organizations and their work teams, not only for good care directed to patients and families, but also as a means to raise institutional reputation. [ABSTRACT FROM AUTHOR]

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