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Beyond technology acceptance--a focused ethnography on the implementation, acceptance and use of new nursing technology in a German hospital.
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- Author(s): Klawunn, Ronny; Albrecht, Urs-Vito; Katzmarzyk, Deliah; Dierks, Marie-Luise
- Source:
Frontiers in Digital Health; 2024, p01-16, 16p- Subject Terms:
NURSING audit; NURSE-patient relationships; HUMAN services programs; QUALITATIVE research; MEDICAL quality control; RESEARCH funding; DIGITAL health; HOSPITAL care; HOSPITAL nursing staff; SCIENTIFIC observation; CONTENT analysis; QUESTIONNAIRES; ETHNOLOGY; TRAUMA surgery; PATIENT care; TECHNOLOGY; MATHEMATICAL models; NURSES' attitudes; THEORY; QUALITY assurance; ACCIDENTAL falls; EMPLOYEES' workload - Source:
- Additional Information
- Subject Terms:
- Abstract: Introduction: Hospitalised patients could benefit from the emergence of novel technologies for nursing care. There are numerous technical products available, but these rarely find their way into practice. Further knowledge is required about the circumstances under which technology in nursing is accepted and used. In the research project "Centre for Implementing Nursing Care Innovations", technical innovations are implemented on a trauma surgery inpatient ward in Germany. After implementation, it was investigated: Which implemented technologies are accepted/rejected, and which factors influence the acceptance/rejection of technology for nurses? Material and methods: A focused ethnography was used, containing two approaches: First, participant observation was conducted to examine nurses' and patients' interaction with technologies. Observations were fixed in a field research diary and analysed using evaluative qualitative content analysis. Second, a questionnaire was used by nurses to provide information about the use frequency and technology suitability. The results of the study were consolidated and analysed using the UTAUT model. Results: Seven studied technologies can be summarised in four result categories: (1) A Mobilising mattress, a Special projector and a Sound pillow are accepted and used by nurses and patients, because they offer a way to provide high quality care with little additional effort. (2) A Fall prevention system is consistently used in patient care as a work obligation, but since nurses consider the system error-prone, acceptance is low. (3) An Interactive therapy ball is accepted but nurses cannot use it due to the high workload. (4) An App for nurse-patient communication and a work-equipment tracking system are not used or accepted because nurses do not see a practical benefit in the systems. Discussion: Acceptance or rejection of a product does not necessarily equate to use or non-use of the technology. Before implementation, technology acceptance among users occurs as prejudice--when users are given time to experiment with technology, intention-to-use can stabilize into sustained use. Accepted and used technologies can serve to mask problems (such as staff shortages) and encourage problematic developments, such as the reduction of contact time at the bedside. Therefore, technology acceptance should be qualified in asking to what accepted technology contributes. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of Frontiers in Digital Health is the property of Frontiers Media S.A. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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