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'Las Kellys son las que limpian': Collective identity and social media in the mobilisation of room attendants in Spain.
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- Author(s): Alcalde-González, Verna; Gálvez-Mozo, Ana; Valenzuela-Bustos, Alan
- Source:
New Media & Society; May2024, Vol. 26 Issue 5, p2914-2931, 18p- Subject Terms:
- Source:
- Additional Information
- Subject Terms:
- Abstract: In this qualitative study, we focus on Las Kellys, a Spanish movement of room attendants who have mobilised against labour precarisation and social devaluation, to address two challenges: (1) to characterise the role of social media in the construction and politicisation of collective identity as a stepping stone to mobilisation, and (2) to describe the lines of interplay between online politicisation of collective identity and other mobilisation factors such as grievances, social embeddedness and efficacy. Findings suggest that (1) room attendants build a politicised collective identity on Facebook, which functions as both an online community of coping and a locus of politicisation and micro-mobilisation, and (2) online politicisation of collective identity happens in online/offline interplay with the process of consensus mobilisation around the room attendants' issues (grievances), the social capital accumulated within intragroup and intergroup networks (social embeddedness) and the expectation of changing conditions and/or policies through protest (efficacy). [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of New Media & Society is the property of Sage Publications, Ltd. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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