Hitting the Mark With Benchmarking: Measuring Utility Performance in Lee County, Florida.

Key Takeaways: Benchmarking can help water and wastewater utilities identify improvement areas to tackle challenges such as aging infrastructure, resource constraints, and climate change. Lee County Utilities (LCU) conducted a thorough analysis of operations, customer relations, and business management, aligning with Effective Utility Management principles. By evaluating metrics alongside comparable utilities on a statewide and national scale, LCU identified areas for improvement and adopted best practices for enhanced performance and efficiency. [ABSTRACT FROM AUTHOR]

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