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Moderating role of intrinsic motivation in managing the consequences of workplace ostracism.
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- Author(s): Singh, Lata Bajpai
- Source:
Tourism Review; 2024, Vol. 79 Issue 1, p167-183, 17p- Subject Terms:
- Source:
- Additional Information
- Subject Terms:
- Abstract: Purpose: This study aims to investigate the indirect effects of workplace ostracism on service performance and on employees' procrastination behaviour via job insecurity and the intention to sabotage. It further examines the moderating effect of intrinsic motivation between ostracism and job insecurity and ostracism and intention to sabotage. Design/methodology/approach: The empirical data were collected from 256 employees of the hotel industry in metropolitan cities in Uttar Pradesh, India, and for hypothesis testing, SmartPLS was used. Findings: Based on the conservation of resources theory, the findings disclose that job insecurity mediates the link concerning ostracism and service performance to some extent, whereas job insecurity and sabotage intent both partially mediate the affirmative linkages between workplace ostracism and procrastinating behaviour. Furthermore, the study also confirms that intrinsic motivation dampens the positive relationship between ostracism and job insecurity and the intention to sabotage. Practical implications: To deal with negative work behaviour at the workplace due to ostracism, hospitality establishments may incorporate interpersonal score-based assessment, acknowledge and appreciate intrinsically motivated employees for developing a positive work environment. Apart from this, the learning and development department of the tourism and hospitality industries may introduce "buddy learning" and the "smart buddy" concept to develop a culture of appreciating and accepting colleagues rather than bullying them. Originality/value: This study investigated the mediating effect of job insecurity and sabotage intention on the association between ostracism and service performance and ostracism and workplace procrastination behaviour for the first time in the tourism and hospitality literature. Furthermore, it is a unique study that investigated the buffering effect of intrinsic motivation on the linkage concerning ostracism, job insecurity and employees' sabotage intentions. [ABSTRACT FROM AUTHOR]
- Abstract: Diseño/metodología/enfoque: Los datos empíricos se recogieron de 256 empleados de la industria hotelera de ciudades metropolitanas de Uttar Pradesh, India, y para la comprobación de hipótesis se empleó SmartPLS. Objetivo: Este estudio analiza los efectos indirectos del ostracismo laboral en el rendimiento del servicio y en el comportamiento de procrastinación de los empleados a través de la inseguridad laboral y la intención de sabotaje. Asimismo, examina el efecto moderador de la motivación intrínseca entre el ostracismo y la inseguridad laboral y el ostracismo y la intención de sabotaje. Conclusiones: Basándose en la teoría de la conservación de los recursos (COR), los resultados revelan que la inseguridad laboral media en cierta medida el vínculo relativo al ostracismo y el rendimiento en el servicio, mientras que tanto la inseguridad laboral como la intención de sabotaje median parcialmente los vínculos afirmativos entre el ostracismo laboral y el comportamiento procrastinador. Adicionalmente, el estudio también confirma que la motivación intrínseca modera la relación positiva entre el ostracismo y la inseguridad laboral y la intención de sabotaje. Implicaciones prácticas: Para hacer frente a los comportamientos laborales negativos en el lugar de trabajo debidos al ostracismo, los establecimientos hosteleros pueden incorporar una evaluación basada en la puntuación interpersonal, reconocer y apreciar a los empleados intrínsecamente motivados para desarrollar un entorno laboral positivo. Además, el departamento de Aprendizaje y Desarrollo (L&D) del sector turístico y hotelero puede introducir el concepto de "Aprendizaje de compañero/as" y el de "Compañero/a inteligente" para desarrollar una cultura de aprecio y aceptación de los compañero/as en lugar de intimidarlos. Originalidad/valor: Este estudio investiga por primera vez en la literatura del turismo y la hostelería el efecto mediador de la inseguridad laboral y la intención de sabotaje en la asociación entre el ostracismo y el rendimiento del servicio, y el ostracismo y el comportamiento de procrastinación en el lugar de trabajo. Además, se trata de un estudio único que investiga el efecto moderador de la motivación intrínseca en la relación entre el ostracismo, la inseguridad laboral y las intenciones de sabotaje de los empleados. [ABSTRACT FROM AUTHOR]
- Abstract: 设计/方法论/方法: 实证数据收集自印度北方邦大都市的酒店行业的256名员工, 并采用SmartPLS模型进行假设检验。 目的: 本研究探讨了工作场所排斥经由工作不安全感和破坏意图对服务绩效及员工拖延行为的间接影响。进一步检验了排斥和工作不安全感与排斥和破坏意图之间的内在动机的调节作用。 发现: 基于资源保存理论, 研究发现揭示了工作不安全感在一定程度上中介了排斥与服务绩效之间的关系, 而工作不安全感和破坏意图在部分地中介了工作场所排斥与拖延行为之间的正向联系。进一步地, 该研究证明了内在动机抑制了排斥、工作不安全感和破坏意图之间的正相关关系。 实践启示: 为了处理工作中由于排斥而导致的消极工作行为, 酒店机构可以采用基于人际关系得分的评估, 承认和鼓励受内在激励的员工创造积极的工作环境。此外, 旅游及酒店业的学习及发展(L&D)部门可引入"伙伴学习"和"聪明伙伴"的概念, 建立一种欣赏和接纳同事的文化, 而不是霸凌他们。 创意/价值: 本研究在旅游与酒店文献中首次研究了工作不安全感和破坏意图在排斥和服务绩效、排斥与工作拖延行为之间的中介作用。此外, 本研究是一个考察内在动机在排斥、工作不安全感和员工破坏意图之间的缓冲作用的独特的研究。 [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of Tourism Review is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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