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Analysis of a telephone hotline for palliative care patients at home and their families.
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- Author(s): Martins, Maria de Lurdes da Costa; Pinto, Sara
- Source:
International Journal of Palliative Nursing. Dec2023, Vol. 29 Issue 12, p571-577. 7p. - Source:
- Additional Information
- Subject Terms: PALLIATIVE care nursing; COVID-19; SCIENTIFIC observation; CAREGIVERS; HOSPITAL emergency services; CROSS-sectional method; PATIENTS; MEDICAL personnel; HELPLINES; MEDICAL care use; HOSPITAL admission & discharge; PATIENTS' families; NURSE-patient relationships; DESCRIPTIVE statistics; SCALE analysis (Psychology); STAY-at-home orders; DATA analysis software; MEDICAL appointments; INFORMATION needs; TELENURSING
- Subject Terms:
- Abstract: Background: To describe the use of a telephone consultation (TC) hotline for palliative care (PC) patients and their families at home provided by a PC service, during the COVID-19 lockdown. Methods: Observational and cross-sectional study of a TC hotline performed by a PC service from 1 January to 31 December 2020. Data was collected through a record sheet completed during the call. Descriptive analyses were performed using the SPSS software (V.21 for Windows). Results: A total of 494 calls were retrieved (n=187 patients; 6500 minutes recorded). Compared to 2019, incoming calls increased 33.8%. Most callers were a family member (n=419) or a community health worker (n= 60). The peak of calls was registered in April (13.5%), May (13.2%) and October (15.0%). Main problems included uncontrolled symptoms (81.9%), need for medication (8.6%), information (4.8%) and consultation rescheduling (2.6%). In 81.9% of the cases, the call occurred during a crisis. The PC team solved 92.9% of the problems. Only 20 patients were admitted in the emergency department (this was 30.5% less compared to 2019). Conclusions: The TC is a feasible alternative to traditional in-person follow-ups. Callers considered it very useful, especially during the COVID-19 lockdown. Communication was improved and admissions to emergency services were reduced. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of International Journal of Palliative Nursing is the property of Mark Allen Holdings Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Subject Terms:
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