Can You Have a Seat at the Table If There Is No Table?

The article focuses on the imperative for small operators to proactively observe and adapt to changes in customer behavior, community dynamics, and competitor actions in order to stay ahead of potential disruptions in the convenience store industry. Topics discussed include the challenges faced by the furniture industry due to shifting customer preferences, the gradual impact of electric vehicles on convenience stores, and the need for operators to strategically evolve their businesses.