TAX ADMINISTRATION: IRS Has Opportunities to Address Longstanding Challenges.

UNITED States. Government Accountability Office; UNITED States. Internal Revenue Service; TAX returns; DIGITIZATION; ELECTRONIC filing systems; WORKFORCE planning

The article present the U.S. Government Accountability Office (GAO) report on the Internal Revenue Service (IRS) and its long-standing challenges related to taxpayer service, processing returns, data safeguards & information technology (IT) systems. Topics include IRS's struggles with backlogs and delays in responding to taxpayers; the need for digitizing information and improving electronic filing; and challenges in workforce planning, weaknesses in contractor oversight, control deficiencies.