Mary Greeley Medical Center Laboratory — improving culture, retention, and performance.

PATHOLOGICAL laboratories; CUSTOMER relations; TEAMS in the workplace; LABOR productivity; STRATEGIC planning; KEY performance indicators (Management); MATERIALS management; HEALTH services administration; AWARDS; ACHIEVEMENT; LEADERSHIP; MEDICAL personnel; REGULATORY approval; CAREER development; QUALITY assurance; ORGANIZATIONAL effectiveness; CLINICAL medicine; WAGES; CORPORATE culture; EMPLOYEE retention; PERSONNEL management; PATIENT safety

The article focuses on Mary Greeley Medical Center Laboratory in Ames, IA, being awarded the Lab of the Year for its outstanding initiatives in improving operational performance, employee retention, and the lab's culture. Topics include customer service, productivity measures, and fostering a culture of respect and teamwork among the staff.