Penerapan Layanan Telefarmasi oleh Apoteker di Apotek Wilayah Surabaya pada Masa Pandemi COVID-19. (Indonesian)

The COVID-19 pandemic that occurred in Indonesia caused various changes, one of them was in terms of pharmaceutical services at pharmacies. During the COVID-19 pandemic, pharmacists were still required to provide pharmaceutical services through telepharmacy services. However, not all pharmacies, especially in Surabaya, provided telepharmacy services when providing pharmaceutical services. There are many factors that may affect the implementation of telepharmacy, so this study aims to determine the application of telepharmacy services in pharmacies in Surabaya. This study was a cross-sectional study with accidental sampling method with the inclusion criteria was community pharmacists who worked in Surabaya. There were 58 respondents who participated in the study. Most of the respondents had good knowledge of telepharmacy as indicated by 97.9% of the questions answered correctly. Forty-five respondents had implemented telepharmacy services. This study showed that the application of telepharmacy was more influenced by various obstacles in conducting telepharmacy services than respondents' knowledge level. The most obstacle of respondents who had implemented telepharmacy services was the difficulty in identifying or assessing the patients' conditions (73.3%). While the most obstacle of respondents who have not implemented telepharmacy services was the respondent's concern regarding drug information that would not be conveyed properly and correctly (53.8%). Pharmacists in Surabaya have good knowledge of telepharmacy. Thus, many of these pharmacists have implemented telepharmacy. Barriers to implementing telepharmacy were experienced by pharmacists who had used telepharmacy and those who had not implemented it. [ABSTRACT FROM AUTHOR]

Pandemi COVID-19 yang terjadi di Indonesia menyebabkan berbagai perubahan, salah satunya yaitu segi pelayanan kefarmasian di apotek. Pada kondisi pandemi COVID-19, apoteker dituntut tetap melakukan pelayanan kefarmasian secara profesional, yaitu melalui pelayanan telefarmasi. Namun, tidak semua apotek, khususnya di Kota Surabaya, melakukan pelayanan telefarmasi dalam melaksanakan pelayanan kefarmasian. Dengan banyaknya faktor yang kemungkinan mempengaruhi pelaksanaan telefarmasi, maka penelitian ini bertujuan untuk mengetahui penerapan layanan telefarmasi di apotek kota Surabaya. Penelitian ini merupakan penelitian cross-sectional dengan metode pengambilan sampel accidental sampling dengan kriteria inklusi yaitu apoteker yang berpraktek kerja di apotek di wilayah Kota Surabaya. Terdapat 58 responden yang berpartisipasi dalam penelitian ini. Sebagian besar responden memiliki pengetahuan yang baik terhadap telefarmasi yang ditunjukkan oleh 97,9% pertanyaan telah terjawab dengan benar. Sebanyak 45 responden (77,6%) telah menerapkan pelayanan telefarmasi. Penelitian ini menunjukkan bahwa penerapan telefarmasi lebih dipengaruhi oleh berbagai hambatan dalam melakukan layanan telefarmasi daripada tingkat pengetahuan telefarmasi yang dimiliki oleh responden. Hambatan terbanyak yang dimiliki oleh responden yang telah menerapkan layanan telefarmasi yaitu kesulitan dalam mengidentifikasi atau menilai kondisi pasien (73,3%). Sedangkan hambatan terbanyak yang menyebabkan responden belum menerapkan layanan telefarmasi yaitu kekhawatiran responden terkait informasi obat yang tidak tersampaikan dengan baik dan benar (53,8%). Apoteker di wilayah Kota Surabaya telah memiliki pengetahuan yang baik terhadap telefarmasi. Sehingga, banyak dari apoteker tersebut telah menerapkan telefarmasi. Hambatan dalam penerapan telefarmasi dialami oleh apoteker yang menerapkan telefarmasi dan yang belum menerapkannya. [ABSTRACT FROM AUTHOR]

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