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COVID-19 impact on the operational efficiency of a downtown hotel.
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- Author(s): Ablanedo-Rosas, Jose Humberto1 (AUTHOR) ; Rubio, Isabel1 (AUTHOR); Chen, Jing2 (AUTHOR); Ruiz-Torres, Alex J.3 (AUTHOR)
- Source:
Anatolia: An International Journal of Tourism & Hospitality Research. Jun2023, Vol. 34 Issue 2, p130-143. 14p.- Subject Terms:
- Source:
- Additional Information
- Abstract: This research article utilizes a bootstrap DEA approach for assessing the operational efficiency of a single southwestern downtown hotel during the COVID-19 pandemic. The hotel's performance is benchmarked throughout a 12-month period, which includes a two-month shutdown period due to COVID-19. The bias-corrected technical and scale efficiencies before and after the pandemic shutdown are estimated. The undesirable effect of the COVID-19 pandemic is significantly unquestionable. Results suggest that the hotel was not operating on the optimum scale before the shutdown; furthermore, the pandemic aggravated its performance even more. Interestingly, the hotel's technical efficiency was not affected by the pandemic, confirming the scale of operations as the highly significant improvement opportunity after the shutdown. Managerial recommendations are discussed as well. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of Anatolia: An International Journal of Tourism & Hospitality Research is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Abstract:
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