COVID-19 impact on the operational efficiency of a downtown hotel.

This research article utilizes a bootstrap DEA approach for assessing the operational efficiency of a single southwestern downtown hotel during the COVID-19 pandemic. The hotel's performance is benchmarked throughout a 12-month period, which includes a two-month shutdown period due to COVID-19. The bias-corrected technical and scale efficiencies before and after the pandemic shutdown are estimated. The undesirable effect of the COVID-19 pandemic is significantly unquestionable. Results suggest that the hotel was not operating on the optimum scale before the shutdown; furthermore, the pandemic aggravated its performance even more. Interestingly, the hotel's technical efficiency was not affected by the pandemic, confirming the scale of operations as the highly significant improvement opportunity after the shutdown. Managerial recommendations are discussed as well. [ABSTRACT FROM AUTHOR]

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