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A Look Ahead at CRM in 2023: CRM industry experts share their thoughts about what lies ahead in the new year.
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- Abstract:
The article shares insights from experts on the customer relations management (CEM) industry in 2023. Predictions from industry experts include importance of digital technologies, channels and strategies, significance of combining human intelligence and artificial intelligence, the need to ensure CRM professionals are nurtured for success, and priority for personalization in response to changing consumer behavior.
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