Q&A: Marjorie Ingall & Susan McCarthy.

Marjorie and Susan Our brains are wired to make it difficult. LIFE LESSONS Parents need to model good apologies and also to teach that an apology is still necessary, even if their child didn't mean to do something wrong. Good apologies involve actions as well as words, and Southwest offered reparations, a very important part of a good apology. [Extracted from the article]

Copyright of Newsweek Global is the property of Newsweek Publishing LLC and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)