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![loading](/sites/all/modules/hf_eds/images/loading.gif)
Employee emotional intelligence, organizational citizen behavior and job performance: a moderated mediation model investigation.
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![loading](/sites/all/modules/hf_eds/images/loading.gif)
- Author(s): Liao, Shu-Hsien; Hu, Da-Chian; Huang, Yi-Ching
- Source:
Employee Relations; 2022, Vol. 44 Issue 5, p1109-1126, 18p- Subject Terms:
- Source:
- Additional Information
- Subject Terms:
- Abstract: Purpose: Emotional intelligence (EI) affect behavior and thinking patterns are linked to physical and mental health, employee interpersonal relationships and job performance. Regarding individual EI, workplace employees expect high organizational support with positive employee relations, because they regard employee relations as a perceived support from the organization, which reflects a positive organization's citizenship behavior. Thus, in terms of human resource management, enhancing organizational citizen behavior can ensure that employees continue to improve job performance by maintaining a positive psychological state and employee relations. Design/methodology/approach: Using a questionnaire survey and structural equation modeling, this study aims to investigate the relationships between EI, psychological capital, job performance, organizational citizenship behavior (OCB) and perceived organizational support. The research subjects (N = 536) were in life insurance companies in Taiwan. Findings: The results showed that psychological capital plays a mediating role in the effect of EI on OCB. Perceived organizational support is used to determine the existence of the effect of moderated mediation in the proposed research model. Originality/value: This is the first study to find that the indirect effect of EI on organizational citizen behavior through psychological capital is stronger when there are higher levels of perceived organizational support than when there are lower levels of perceived organizational support. In addition, in terms of employee relation development, employee perceived organizational support from organizations is a critical influence which bridges employees' EI and organizational citizen behavior through psychological capital on the human resource management. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of Employee Relations is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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