8 steps to happy customers and completed sales.

8 Manage expectations Setting the consumers expectations helps prevent returns and disappointment on anything from delivery, first night sleep and other issues that could pop up. "Disappointment always comes from expectations", Vonderhaar said. 2 Pillow talk At Miskelly Furniture, bedding RSAs are trained to fit consumers with a pillow that then stays with the consumer throughout the shopping process. A consumer purchase of a mattress is among the most intimate, personal purchase of any category from a furniture or sleep retailer's floor. [Extracted from the article]

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