Street-Level Bureaucrats' Work Engagement: Can Public Managers' Servant-Leader Orientation Make a Difference?

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    • Subject Terms:
      WORK environment; MENTAL orientation; PROFESSIONS; SOCIAL support; LEADERSHIP; PEER relations; EXECUTIVES; JOB involvement; SURVEYS; AUTONOMY (Psychology); ORGANIZATIONAL effectiveness; DESCRIPTIVE statistics; PERSONNEL management; GOAL (Psychology); CORPORATE culture; TRUST
    • Subject Terms:
      SOUTH Korea
    • Abstract:
      The present study examines the antecedents of street-level bureaucrats' work engagement. In particular, this study investigates whether a work-unit manager's servant-leader orientation may, directly or indirectly, contribute to increasing subordinates' work engagement by shaping employees' resources (i.e., job autonomy, goal specificity, public service motivation [PSM], and organizational trust). Data collected from 416 street-level bureaucrats in Korean local government agencies and the analyzed results show that work-unit managers' servant-leader orientation indirectly influence employees' work engagement by developing employees' positive perceptions and attitudes. [ABSTRACT FROM AUTHOR]
    • Abstract:
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